Change Request Manager

A.C. Coy • Merrifield, VA

1d • Onsite

About The Position

Tier One Technologies is seeking a Change Request Manager to support a Federal client’s Delivery & Retail Systems Support Program across active and emerging initiatives. The role helps deliver cost-effective solutions that improve performance and meet business needs related to software change management and retail equipment. It operates at the intersection of enterprise architecture, supplier oversight, and delivery governance. This is an onsite contract-to-hire position in Merrifield, Virginia. Candidates must be U.S. citizens or permanent U.S. residents, be eligible to obtain Public Trust clearance, and meet the stated U.S. residency and travel-history conditions. Selected candidates without the required clearance will be subject to a federal government background investigation.

Requirements

• Degree from an accredited college or university in the applicable field of services.
• At least 8 years of relevant experience in an enterprise software development environment.
• Ability to identify technical risks and dependencies before development begins.
• Ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to ask appropriate technical questions during business and technical discussions to elicit complete and accurate requirements.
• Ability to communicate complex technical information clearly to program managers and nontechnical stakeholders.
• Ability to coordinate technical teams during high-priority production incidents.
• Strong analytical, troubleshooting, planning, documentation, and communication skills.
• Demonstrated experience facilitating requirements collection in multi-stakeholder environments.
• Proven ability to develop LOE/ROM estimates and critically evaluate supplier proposals.
• Experience developing enterprise-level technology and process architectures using industry best practices.
• Familiarity with software development task order management and supplier oversight.
• At least one of the following certifications: ITIL Foundation or higher (Change Management Track); PMP (Project Management Professional); SAFe Architect or equivalent enterprise architecture certification; or TOGAF or equivalent enterprise architecture framework certification.
• Excellent leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork skills.
• Knowledge of software project planning and change planning, technical discovery and requirements review, and development readiness assessment.
• Familiarity with APIs and Web Services integration, application and server architecture principles, cross-platform integration design, Zoom, and Microsoft Office products.
• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).
• Must be eligible to obtain Public Trust clearance.
• Must have lived in the United States for the past 5 years and must not have spent more than 6 months traveling outside the United States within that period; military service is excluded.
• No corp-to-corp candidates will be accepted.

Responsibilities

• Provide technical guidance in defining system- and enterprise-level requirements and designing Delivery & Retail Technologies (DRT) solutions.
• Facilitate the collection and analysis of technical requirements from system owners to support successful integration across platforms and applications.
• Develop technology designs and provide technical support throughout the development lifecycle, including leading technical reviews, overseeing testing and certification, and supporting deployment.
• Develop enterprise-level technology and process architectures for Delivery and Retail domains, applying industry best practices to optimize performance and reduce total cost of ownership.
• Provide independent business and technical analysis of task orders, including software development initiatives, issued to other suppliers.
• Develop level-of-effort (LOE) and rough-order-of-magnitude (ROM) estimates to evaluate supplier proposals and assess proposed schedules, resources, and costs.
• Coordinate with vendors and third-party technical teams to support change planning, implementation, and delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior