Processing Technician

State of Connecticut • Hartford, CT

1d • Hybrid

About The Position

The State of Connecticut, Department of Administrative Services, is hiring a Processing Technician in the Collection Services Division’s Billing Unit. The division provides billing and collection services for care and financial assistance provided to individuals by the State. The Billing Unit supports services provided by the Departments of Developmental Services, Mental Health and Addiction Services, Children and Families, and Veterans Affairs, as well as participating towns in the School Based Child Health Program.

The Processing Technician receives and examines materials from various sources, determines appropriate action based on applicable state statutes and regulations, requests information from state agencies, and reviews incoming reports and materials to determine case status. The role also responds to inquiries about previously submitted materials and sets up admissions and discharges while maintaining case records. The position performs complex clerical processing work with statewide impact and carries out related duties as required.

This is a full-time, 40-hour-per-week position, Monday through Friday, with first-shift hours of 8:00 a.m. to 4:30 p.m. It is a hybrid position eligible to apply for telework in accordance with the Telework Policy.

Requirements

• Three years of clerical work experience.
• At least one year of the general experience must involve a full range of clerical duties.
• Knowledge of office systems and procedures.
• Interpersonal, oral communication, and written communication skills.
• Ability to compose effective correspondence and forms; read, comprehend, and apply laws, regulations, and procedural guidelines; organize and coordinate workflow; communicate ideas and information effectively; conduct research; devise and maintain record-keeping and filing systems; examine documents for accuracy and completeness; operate office equipment and electronic equipment; and use office suite software.

Nice To Haves

• Experience billing for Medicaid, Medicare Part A and Part B, and private insurance.
• Experience using Access databases and running queries.
• Experience billing inpatient and outpatient services.
• Experience processing admissions, discharges, corrections, and adjustments.
• Experience using Excel, including pivot tables and formatting.
• Experience using Microsoft Office programs and analyzing data from state database systems.
• Ability to work independently using initiative and problem-solving skills.
• Experience handling confidential and time-sensitive information.

Responsibilities

• Receive and examine materials from various sources and determine the proper course of action based on applicable state statutes and regulations.
• Initiate requests for information from various state agencies.
• Review incoming reports and materials and determine case status.
• Respond to internal inquiries for additional information about previously submitted materials.
• Set up admissions and discharges and maintain case records in support of the processing function.
• Examine incoming materials for accuracy, completeness, and compliance with statutes and regulations; make corrections or additions as needed.
• Devise follow-up procedures and communicate with relevant state employees, offices, and outside officials to verify information and complete transactions.
• Interpret and apply state statutes and regulations relating to the processing service; determine case status and transaction permissibility or admissibility.
• Respond to internal and external inquiries for information and assistance.
• Set up and maintain office procedures, filing and indexing systems, forms, calendars, records, and logs.
• Prepare status or statistical reports, maintain general files, and initiate or prepare correspondence and supporting documentation.
• May process fees, maintain financial records, or lead lower-level clerical employees.
• Perform related duties as required.

Benefits

• Professional growth and development opportunities.
• A healthy work/life balance.
• State employee benefits (details provided through the State Employee Benefits Overview page).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed