Processing Technician

DDS Central Office • Wallingford, CT

2d • Hybrid

About The Position

The Connecticut Department of Developmental Services (DDS), Central Office, is hiring a bilingual Spanish/English Processing Technician to support the CO Medicaid Operation in Wallingford, Connecticut. The role independently performs complex clerical processing work for a service with statewide impact, assisting members of the public and supporting the agency’s Medicaid operations. The position is scheduled for the first shift, 80 hours biweekly, Monday through Friday from 8:00 a.m. to 4:30 p.m. Work schedule flexibility is required to meet job demands. A hybrid schedule may be requested after successful completion of a Working Test Period.

The Processing Technician examines and processes materials, applies relevant state statutes and regulations, maintains records and office systems, communicates with internal and external contacts, and responds to inquiries. The role may also process fees, maintain financial records, and lead lower-level clerical employees. The position requires three years of clerical experience, including one year involving a full range of clerical duties. College training may substitute for up to two years of general experience.

Requirements

• Three years of clerical work experience.
• At least one year of the general experience must have involved a full range of clerical duties.
• Ability to read, comprehend, and apply laws, regulations, and procedural guidelines.
• Interpersonal skills and oral and written communication skills.
• Ability to compose effective correspondence and forms; organize and coordinate workflow; communicate ideas and information effectively; perform research assignments; devise and maintain record-keeping and filing systems; and examine documents for accuracy and completeness.
• Ability to operate office equipment, including computers, tablets, and other electronic equipment, and to use office suite software.

Nice To Haves

• Bilingual Spanish-speaking ability.
• Experience with individuals and families with intellectual or developmental disabilities.
• Experience using Microsoft Office applications, including Excel, Word, Access, and Outlook.
• Effective oral and written communication experience interacting with agency staff, vendors, and customers.
• Experience working with CT Husky Programs.
• Experience working independently, prioritizing multiple assignments, and meeting deadlines in a high-volume business office with changing priorities and deadlines.
• Experience working collaboratively in a team environment to meet deadlines.

Responsibilities

• Perform complex duties related to the agency’s clerical processing functions.
• Examine incoming materials for accuracy, completeness, and compliance with state statutes and regulations; make corrections or additions as needed.
• Develop follow-up procedures to carry out activities efficiently and effectively.
• Communicate with state employees, offices, outside officials, and other resources to verify information and complete transactions.
• Interpret and apply state statutes and regulations relating to the processing service.
• Make decisions regarding case status and whether transactions are permissible or admissible.
• Respond to internal and external requests for information and assistance.
• Establish and maintain office procedures, filing and indexing systems, and forms.
• Maintain calendars of due dates and initiate recurring work or special clerical projects.
• Maintain records and logs, prepare status or statistical reports, and assist with general files.
• Initiate and type correspondence, forms, and file documentation.
• May process fees and maintain financial records.
• May lead lower-level clerical employees assisting with processing responsibilities.

Benefits

• Professional growth and paid professional development opportunities.
• A healthy work-life balance.
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer; qualifying employees may be eligible for student loan forgiveness after 10 years of service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed