HTG Personal Lines - IT Project Manager (Hybrid in Worcester, MA)

The Hanover Insurance Group•Worcester, MA

3d•$95,000 - $115,000•Hybrid

About The Position

The Hanover is hiring a full-time IT Project Manager for its Hanover Technology team in Worcester, Massachusetts. The position is eligible for a hybrid/flex work arrangement and manages technology projects of varying complexity, aligning teams and outcomes with business strategy while meeting financial, quality, and schedule goals. The role works across business and technology stakeholders to develop project scope, refine requirements, estimate and plan work, create schedules, and guide design, development, testing, and deployment. At an intermediate level, the role leads moderately complex projects and is accountable for project planning and control, including budgets, schedules, risk, change management, problem resolution, reporting, and communication. It manages project interdependencies and provides transparent updates to governance and steering groups. The IT Project Manager builds collaborative relationships, communicates clearly, creates clarity amid ambiguity, uses data to inform decisions, and supports team health and effectiveness. The role also manages vendor resources and service-level outcomes, applies project management standards and best practices, and contributes to innovation and continuous improvement. The posting describes the position as part of a career path with opportunities for coaching, on-the-job development, and learning and development programs.

Requirements

Bachelor’s degree in a related field, such as information technology or computer science.
2–6 years of relevant work experience.
Ability to communicate clearly and concisely, listen carefully, and synthesize and simplify concepts to support informed business decisions.
Planning, organization, prioritization, and sound decision-making skills.
Critical thinking and the ability to assess urgency, importance, and risk and make timely decisions in the company’s best interests.
Facilitation skills to help groups understand and achieve objectives.
Ability to influence and negotiate toward beneficial outcomes.
Team management and coaching skills, including working cooperatively to set goals, resolve problems, and make decisions.
Ability to identify, analyze, document, and monitor project risks and adjust risk management processes as needed.
Problem management skills, including identifying causes, gathering information, generating solutions, and making recommendations or resolving problems.
Creativity and innovation to improve operations and create opportunities.
Versatility managing projects across multiple methodologies, technologies, and businesses.
Ability to use a personal computer and other standard office equipment.
Ability to work in a fast-paced or stressful environment, travel as necessary, sit and/or stand for extended periods, and work cooperatively.

Responsibilities

Lead moderately complex projects and manage estimating, planning, scheduling, tracking, risk, budget, change management, problem resolution, reporting, and communication.
Manage interdependencies within assigned projects.
Provide transparent reporting to governance and steering structures.
Lead interactions with business partners, project team members, IT colleagues, and external vendors to clarify the business problem, intended outcome, and scope, and to resolve issues and risks.
Build relationships and collaborate with appropriate stakeholders, applying an intermediate understanding of business strategies, operating models, products, and distribution models.
Build team alignment, encourage teamwork and success, support continuous performance improvement, model effective leadership, and develop followership.
Oversee onboarding, assignment, and service-level achievement for vendor resources on the project.
Manage vendor outcomes through collaboration and feedback with Program Management and Vendor Management.
Apply project management standards and best practices defined by the Project Management Center of Excellence and Project Management Office.
Promote innovation and continuous improvement, and apply project-level risk management best practices.
May contribute to advancing and championing best practices in partnership with the Project Management Office and Project Management Center of Excellence.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) with company match
Tuition reimbursement
PTO
Company-paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center in Worcester
On-the-job experiences, personalized coaching, and learning and development programs