HTG Personal Lines - IT Project Manager (Hybrid in Worcester, MA)

The Hanover Insurance Group•Worcester, MA

3d•$95,000 - $115,000•Hybrid

About The Position

The Hanover Technology team is hiring an intermediate-level IT Project Manager to lead moderately complex technology projects. This full-time, exempt position is based in Worcester, Massachusetts and is eligible for a hybrid/flexible work arrangement. The Project Manager leads teams to deliver outcomes aligned with business strategy while meeting financial, quality, and schedule goals. The role works across business and technology stakeholders to define scope and requirements, develop estimates and plans, coordinate design, development, testing, and deployment, and manage project risks and dependencies. The position calls for transparent communication, sound judgment, adaptability, ownership, collaboration, vendor management, and use of project management methodologies and best practices. The Project Manager builds productive relationships with business partners, coworkers, project teams, and external vendors, creating clarity and order in ambiguous situations and using fact-based analysis to guide decisions. The role also supports team effectiveness and continuous improvement, and applies the standards and practices of the Project Management Office and Project Management Center of Excellence. The role requires a bachelor’s degree in a related field, such as information technology or computer science, and 2–6 years of relevant work experience. The work involves use of a personal computer and standard office equipment, collaboration, and travel as necessary, and may take place in a fast-paced or stressful environment.

Requirements

Bachelor’s degree in a related field, such as information technology or computer science.
2–6 years of relevant work experience.
Intermediate project management skills for moderately complex work, including communication, organization, critical thinking and decision-making, facilitation, influence, negotiation, team management or coaching, risk management, problem management, creativity and innovation, and versatility across methodologies, technologies, and businesses.
Ability to use a personal computer and other standard office equipment.
Ability to work in a fast-paced or stressful environment, travel as necessary, sit and/or stand for extended periods, and work cooperatively.

Responsibilities

Lead moderately complex projects and manage estimating, planning, scheduling, tracking, risks, budgets, change management, problem resolution, reporting, and communications.
Manage interdependencies within projects and provide transparent reporting to governance and steering groups.
Lead interactions with business partners, project team members, IT colleagues, and external vendors to clarify business problems, outcomes, and scope, and ensure issues and risks are understood and resolved.
Build collaborative relationships by applying an intermediate understanding of business strategies and objectives, operating models, products, and distribution models.
Build team alignment, encourage teamwork and success, support continuous performance improvement, model effective leadership, and develop followership through daily interactions.
Oversee vendor resource onboarding, assignments, and service-level achievement; collaborate with Program Management and Vendor Management to manage vendor outcomes.
Apply project management standards and best practices, including project-level risk management, and contribute to innovation and continuous improvement.
Use effective communication, organization, critical thinking, facilitation, influence, negotiation, team management, risk and problem management, creativity, and versatility across projects.