HTG Personal Lines - IT Project Manager (Hybrid in Worcester, MA)

Hanover Insurance Group•Worcester, MA

2d•Hybrid

About The Position

The IT Project Manager leads moderately complex technology projects, forming and guiding teams to achieve defined outcomes aligned with business strategy while meeting financial, quality, and schedule goals. The role partners with business stakeholders and technology teams to define project scope and requirements, develop estimates and plans, create schedules, and oversee design, development, testing, and deployment. The position requires adaptability, ownership, transparent communication, fact-based decision-making, risk management, and effective relationships with stakeholders and coworkers. Project managers work with multiple project management methodologies and practices and manage vendors and team effectiveness. At an intermediate level, the position manages project estimating, planning, scheduling, tracking, budgets, risks, changes, issues, reporting, and communications. It coordinates project interdependencies and provides governance and steering transparency. The role leads interactions with business partners, project team members, IT colleagues, and external vendors; builds team alignment; manages vendor resources and service levels; and applies project management standards and best practices. The position is full-time, exempt, based in Worcester, Massachusetts, and eligible for a hybrid/flex work arrangement.

Requirements

Bachelor’s degree in a related field, such as information technology or computer science.
2–6 years of relevant work experience.
Intermediate-level core project management skills for moderately complex work, including communication, organization, critical thinking and decision-making, facilitation, influence, negotiation, team management or coaching, risk management, problem management, creativity or innovation, and versatility.
Ability to use a personal computer and other standard office equipment.
Ability to work in a fast-paced or stressful environment.
Ability to travel as necessary.
Ability to sit and/or stand for extended periods.
Ability to work cooperatively.

Responsibilities

Lead moderately complex projects and manage estimating, planning, scheduling, tracking, risks, budgets, change management, problem resolution, reporting, and communications.
Manage interdependencies within projects and provide transparency and reporting to governance and steering structures.
Lead interactions with business partners, project team members, IT colleagues, and external vendors to clarify business problems, outcomes, and scope, and ensure issues and risks are understood and resolved.
Develop collaborative relationships and apply an understanding of business strategies, objectives, operating models, products, and distribution models.
Build team alignment, encourage teamwork and success, support continuous performance improvement, and develop followership through daily interactions.
Oversee vendor-resource onboarding, assignments, and service-level achievement; collaborate with Program Management and Vendor Management on vendor outcomes.
Solicit and apply Project Management Center of Excellence (COE) and Project Management Office (PMO) standards and best practices.
Drive innovation and continuous improvement and apply project-level risk-management best practices.
Communicate clearly and concisely, facilitate groups toward objectives, influence and negotiate beneficial outcomes, and coach or coordinate teams.
Identify, analyze, and document project risks; monitor risk-management processes and implement necessary changes.
Assess problems, identify causes, gather relevant information, generate solutions, and make recommendations or resolve issues.
Manage projects across multiple methodologies, technologies, and businesses.