IT Project Management Director

Cigna Group•Newton, MA

About The Position

The IT Project Management Director owns intake, prioritization, sequencing, dependency management, delivery flow, and release execution across the Nova Platform team. The Director establishes the delivery system connecting product priorities, architecture decisions, engineering capacity, quality requirements, and release commitments, creating transparency and predictability across the Left Arm. The role manages delivery and project-management professionals and partners with Product and Platform Engineering, Product Management, Architecture, Build Quality, DevSecOps, the Orchestration Hub, and Right Arm teams. It is accountable for delivery governance, integrated planning, risk and issue management, executive reporting, and continuous improvement in throughput, cycle time, and release reliability. The Director defines and operates the delivery model and establishes consistent practices across engineering teams. The role owns sequencing, dependencies, milestone tracking, release coordination, delivery metrics and scorecards, portfolio risk and decision management, and transparent executive reporting. It leads cross-functional issue resolution and delivery improvement while managing function resources, vendor support, budgets, and capacity. The position requires 10 or more years of progressive technology program, portfolio, project, or delivery-management experience, including significant people-management experience. A bachelor's degree or equivalent related experience is required; an advanced degree and relevant program-management certification are preferred. Healthcare, pharmacy benefit management, regulated technology, or similarly complex environment experience is preferred. For occasional or permanent home work, internet service must be cable broadband or fiber optic with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

Bachelor's degree or equivalent related experience.
10+ years of progressive technology program, portfolio, project, or delivery-management experience.
Significant people-management experience.
Demonstrated experience leading complex enterprise technology portfolios or transformation programs.
Proven success establishing scalable governance, integrated plans, performance measures, and executive reporting.
Experience managing teams, budgets, vendors, capacity, delivery risks, and cross-organizational dependencies.
Demonstrated expertise in technology program, portfolio, delivery, release, and dependency management.
Experience operating Agile, Waterfall, and hybrid delivery models across complex engineering environments.
Strong knowledge of software-development lifecycles, architecture governance, quality gates, DevSecOps, and production-readiness practices.
Experience establishing delivery metrics, executive scorecards, dashboards, and data-driven improvement routines.
Strong financial, capacity, vendor, resource, risk, and portfolio-management capabilities.
Ability to translate technical complexity into clear plans, decisions, and executive communications.
Exceptional facilitation, negotiation, problem-solving, written communication, and presentation skills.
If working at home occasionally or permanently, access to cable broadband or fiber optic internet with speeds of at least 10 Mbps download and 5 Mbps upload.

Nice To Haves

Advanced degree.
Relevant program-management certification.
Experience in healthcare, pharmacy benefit management, regulated technology, or similarly complex environments.

Responsibilities

Define and operate the delivery model, including intake, prioritization, planning cadence, governance, and escalation pathways.
Translate product and platform priorities into plans, milestones, release commitments, capacity needs, and accountable ownership.
Establish consistent delivery practices across engineering teams while allowing fit-for-purpose execution at the workstream level.
Align delivery plans with architecture, quality, security, infrastructure, data, and operational-readiness requirements.
Connect Left Arm plans to the integrated Nova roadmap and cross-arm milestones.
Own sequencing, dependency management, milestone tracking, and release coordination across the software factory.
Identify bottlenecks, conflicting priorities, capacity constraints, and cross-team risks before they affect committed outcomes.
Coordinate release scope, readiness activities, decision points, and communications across engineering and partner teams.
Partner with the Orchestration Hub and Right Arm planning leaders on cross-organizational dates and dependencies.
Create escalation and recovery plans when delivery performance moves outside agreed tolerances.
Establish metrics and scorecards for predictability, throughput, cycle time, work in progress, dependency health, quality, risk, and release reliability.
Provide concise, decision-ready reporting to Nova leadership, highlighting outcomes, tradeoffs, risks, and required actions.
Maintain disciplined risk, issue, assumption, dependency, and decision management across the portfolio.
Use delivery data to identify systemic constraints and drive continuous improvement across teams and processes.
Document and make transparent commitments, changes, decisions, and readiness evidence.
Lead and develop project, program, release, and delivery-management professionals.
Build partnerships across Product, Engineering, Architecture, Quality, Security, Infrastructure, Data, Finance, and business teams.
Facilitate resolution of cross-functional conflicts and maintain focus on enterprise outcomes.
Manage delivery resources, vendor support, budgets, and capacity within the function.
Promote an accountable, fact-based, collaborative culture that enables rapid escalation and resolution.