IT Program Manager I - Planview

Frost Bank•San Antonio, TX

About The Position

The IT Program Manager I – Planview at Frost develops the program implementation approach and roadmap based on the vision articulated by the project sponsor and key stakeholders, serving as Frost’s primary business liaison for Planview and related managed-services partners. The role works with sponsors, cross-functional teams, and project managers to define scope, deliverables, resources, work plans, budgets, and timelines for program deliverables and workstreams. The position leads Planview platform governance, including intake, prioritization, release planning, stakeholder alignment, and executive reporting. It partners with business and technology stakeholders to improve portfolio management, planning, capacity management, reporting, and governance processes supported by Planview. The role also manages risks, issues, and dependencies; tracks program status for senior leaders; coordinates workstreams and escalations; and identifies opportunities to optimize or expand Planview capabilities. The IT Program Manager uses program and project management methods to support organizational readiness, communications, training, adoption, and continuous improvement. The role develops assessment tools to evaluate and improve stakeholder satisfaction and program quality, and is expected to act with integrity, caring, and excellence.

Requirements

Bachelor’s degree or equivalent industry experience.
At least 5 years in an advanced technical project management role; program management experience is preferred.
Demonstrated knowledge of project management disciplines.
Demonstrated knowledge of the Software Development Lifecycle (SDLC).
Proficiency in Microsoft computer applications, including MS Project.
Excellent communication and collaboration skills.
Strong organizational skills.

Nice To Haves

Master’s degree in a relevant field.
Experience managing projects using multiple methodologies, including predictive/waterfall, hybrid, and agile.
Project Management Professional (PMP) certification.
Agile certification such as CSM or PMI-ACP.
Program Management Professional (PgMP) certification.
Change Management certification such as Prosci.
Experience with the Planview ecosystem, including Planview portfolios.
Experience supporting portfolio management, strategic planning, capacity planning, governance, or related business processes.
Experience managing enterprise platforms, technology programs, or managed-services relationships.
Demonstrated experience providing policy, strategic, and operational advice and recommendations at a senior level.
Demonstrated experience in stakeholder engagement, organizational readiness, change management, and adoption activities on complex, high-profile issues.
Knowledge of software engineering disciplines.
Lean Six Sigma certifications, such as LSSGB, LSSYB, LSSBB, or LSS Champion.

Responsibilities

Develop the program implementation approach and roadmap based on the program vision articulated by the project sponsor and key stakeholders.
Serve as Frost’s primary business liaison for Planview and related managed-services partners.
Work with the project sponsor, cross-functional teams, and assigned project managers to plan and develop program scope, deliverables, resources, work plans, budgets, and timelines.
Lead platform governance activities, including intake, prioritization, release planning, stakeholder alignment, and executive reporting.
Partner with business and technology stakeholders to improve portfolio management, planning, capacity management, reporting, and governance processes supported by Planview.
Manage risks, issues, and dependencies, and maintain a RAID log to support delivery efficiency and productivity.
Manage and report program status to senior leaders, and coordinate across project workstreams to prioritize and resolve high-priority issues requiring escalation.
Work with project managers, organizational leaders, resource managers, and stakeholders to evaluate opportunities to optimize or expand Planview capabilities for evolving business needs.
Apply project and program management methods to support organizational readiness, communications, training, adoption, and continuous improvement related to platform capabilities.
Develop and use assessment tools to evaluate and improve stakeholder satisfaction and program quality.
Take action in accordance with Frost’s values of Integrity, Caring, and Excellence.