IT Program Administrator - PCaaS (Hybrid - Denver)

AECOM•Quinte West, ON

1d•$75,000 - $90,000•Hybrid

About The Position

AECOM is seeking an IT Program Administrator to join the Corporate IT team. This role is responsible for managing the PC as a Service (PCaaS) Program across the United States, Canada, and Latin America. The position offers flexibility for hybrid work schedules, combining in-office presence with telecommuting, and will be based in Denver, CO.

Requirements

BA/BS plus at least 4 years of relevant experience or demonstrated equivalency of experience and/or education.
Experience with Office applications.
Proficiency in producing data and reports.
Experience working with ServiceNow.
Exceptional customer-facing skills.
Ability to manage multiple conflicting priorities and deadlines.
A passion for service improvement.
Experience handling complex IT operational issues and coordinating cross-functional teams for root cause analysis and resolution.
Experience working with internal IT delivery teams and external IT service providers.
Ability to manage multiple conflicting priorities and deadlines.

Nice To Haves

Strong written and verbal communication skills.
Strong organizational skills.

Responsibilities

Work closely with AECOM's PC as a Service provider for the US and Canada regions, ensuring the achievement of deliverable targets in areas such as PC refresh cycles, deployment of PCs for new hires and contingent workers, asset retrieval for leavers, E-Discovery processing, reuse and disposal of assets, stock and order tracking and monitoring, Dell PCaaS performance monitoring, hardware stock management and forecasting, and raising purchase requests for hardware.
Conduct weekly meetings with stakeholders.
Validate data for order information.
Track escalations within the PCaaS program.
Collaborate with LATAM regions to align and manage starter, leaver, and PC refresh processes.
Work closely with the AMER IT Service Delivery Team and IT Asset Management (ITAM) team.
Manage engagement with end users, addressing questions and queries.
Ensure the creation of knowledge articles, training materials, and how-to documents.
Document and communicate processes, procedures, and standards.
Identify opportunities for process improvement.
Collaborate and contribute to broader IT goals.