Field Operations Program Administrator (Hybrid)

Horace Mann•Springfield, IL

22h•$66,500 - $92,000•Hybrid

About The Position

Horace Mann is seeking a highly organized and collaborative Field Operations Program Administrator to support field-facing programs and initiatives that drive sales effectiveness and operational support across the organization. This role partners closely with Field Leadership, Marketing, Sales Development, Communications, and Operations teams to help ensure programs are implemented smoothly, communicated effectively, and executed consistently.

Requirements

3–5+ years of experience in field operations, program coordination, sales operations, or related support roles
Strong organizational and project coordination skills
Ability to manage multiple priorities in a fast-paced environment
Strong Microsoft Office skills, including Excel and PowerPoint
Experience working across cross-functional teams
Strong written and verbal communication skills

Nice To Haves

Insurance or financial services experience
Experience supporting field or sales organizations
Familiarity with survey tools, reporting platforms, or Learning Management Systems (LMS)
Exposure to AI tools or emerging technologies

Responsibilities

Coordinate and support field operations programs, initiatives, and campaigns
Assist with implementation planning, timelines, communications, and program tracking
Maintain program documentation, FAQs, and operational resources
Monitor program processes and support compliance with established guidelines
Track program metrics, reporting, and expenses
Support vendor coordination and issue resolution as needed
Identify process improvement opportunities and help streamline workflows
Prepare reports, summaries, and updates for leadership and stakeholders