IT Administrator
About The Position
Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality. Answer questions or resolve computer problems for employees in person, via telephone, via email, via remote tool for external employees. Assemble, install, repair and update all laptops, desktops, mobile equipment (Apple IPads and IPhones) and peripherals. Monitor network connectivity and systems and proactively resolve problems. Installing and configuring client software. Provide training to staff on the use of office technology. Work with other sites on integration and other network issues. Monitor and manage all help desk tickets in a timely and service oriented manner. All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific. All training related to the quality management system is done in accordance to the Training Management Process (QM1681). Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times. Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
Requirements
- At least 2 years of previous experience with PC hardware and printer troubleshooting
- Ability to support Windows 7, 10 and 11, Office 365
- Solid understanding of TCP/IP, DHCP, DNS, Active Directory services, group policy and VPN technologies
- Ability to support Citrix Workspace
- Strong customer service and troubleshooting skills
- Ability to learn new software applications quickly
- Ability to support Microsoft Office365 applications.
- Experience with Windows Terminal Server and/or Citrix
- Develop and demonstrate an understanding of customer and business needs
- Have strong communication skills, both verbal and written
Nice To Haves
- ERP, Warehouse, and/or Manufacturing experience
- Contact Center experience
- Telephony/PBX experience
- A+, Network+, MCP
- Mobile IT equipment service experience (Apple iPads and iPhones)
Responsibilities
- Answer questions or resolve computer problems for employees in person, via telephone, via email, via remote tool for external employees.
- Assemble, install, repair and update all laptops, desktops, mobile equipment (Apple IPads and IPhones) and peripherals
- Monitor network connectivity and systems and proactively resolve problems
- Installing and configuring client software
- Provide training to staff on the use of office technology
- Work with other sites on integration and other network issues
- Monitor and manage all help desk tickets in a timely and service oriented manner
- Exercises good use of company funds and property within the set guidelines.
- Maintains an honest and professional attitude as the company’s representative at all times.
- Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
Benefits
- Competitive Compensation Packages
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with employer matching contribution
- 9 paid holidays
- 13 vacation days, birthday and two (2) volunteer days
- 8 sick days within your first year of employment
- Paid Parental Bonding
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
