IT Administrator

Comfort Windows • Syracuse, NY

14h

About The Position

Comfort Windows & Doors is seeking an entry-level IT Help Desk Specialist to provide frontline support for end-user devices and core business applications, assist users with internal tools and the company CRM platform, and support key operational tasks such as documentation and inventory tracking. The ideal candidate is technically curious, detail-oriented, and enjoys helping others solve problems.

Requirements

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and maintain accurate records.
• Strong written and verbal communication skills, with the ability to support non-technical users effectively.
• Customer service mindset with strong troubleshooting and problem-solving skills.
• Familiarity with Windows, Microsoft 365, Active Directory, and basic networking concepts such as Wi-Fi, VPN, and DNS.
• Proficiency in Microsoft Excel, including data entry, organization, and basic reporting.
• Willingness to learn new systems and adapt to evolving business needs.

Responsibilities

• Provide first-level support for end-user hardware, peripherals, and core business applications.
• Manage support requests via tickets, email, and phone, and document troubleshooting and resolutions in the ticketing system.
• Provision and support user access (account setup, password resets, and permissions) in accordance with security policies.
• Support users with basic Salesforce CRM usage and troubleshooting; escalate complex issues as needed.
• Maintain internal documentation and end-user knowledge base.
• Assist with inventory and asset tracking and perform regular data audits across key systems.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed