IT Systems Administrator - Denver, CO, US

Neat•Denver, CO

1d•$75,000 - $85,000•Onsite

About The Position

This junior role is designed for someone with solid IT fundamentals who will provide essential technical support across our technology ecosystem. The position offers significant learning opportunities, particularly in infrastructure management, while handling day-to-day operational responsibilities that keep our team productive.

Requirements

2-3 years experience in a helpdesk or technical support role
Strong troubleshooting methodology and logical problem-solving approach
Experience supporting Windows 10/11 and macOS operating systems
Familiarity with common business applications and SaaS platforms
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow)
Hands-on experience administering Google Workspace OR Microsoft 365 (ideally both)
Understanding of cloud identity management and user provisioning
Experience with file sharing and collaboration tools
Exposure to MDM platforms (Ninja One)
Knowledge of security policies and device compliance requirements
EDR (Crowdstrike)
Basic understanding of server operating systems (Windows Server, Linux basics)
Awareness of networking fundamentals (routers, switches, firewalls)
Familiarity with virtualization concepts
Understanding of backup and disaster recovery principles
Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users with patience and clarity
Genuine desire to help others and provide outstanding user experience
Enthusiasm for learning new technologies and adapting to change; proactive about skill development
Ability to prioritize multiple tasks and manage workload effectively
Thoroughness in documentation and following procedures
Works well within a team environment and willing to support colleagues
Analytical mindset with persistence in resolving technical challenges
Reliable, punctual, and maintains confidentiality with sensitive information, and exhibits a high degree of autonomy, consistently delivering quality results with minimal daily oversight.

Nice To Haves

CompTIA A+, Network+, or similar certifications
Microsoft 365 Certified: Fundamentals or Associate level
Google Workspace Administrator certification
Experience with scripting (PowerShell, Bash) for basic automation
Knowledge of Active Directory and Azure AD/Entra ID
Experience with video conferencing platforms and endpoints (Zoom, Teams, G-Meet)

Responsibilities

Act as the first point of contact for technical issues and requests, including responding to and triaging incoming support tickets and requests via Slack or our ticketing system, and meeting agreed service level agreements (SLAs) for response and resolution times.
Maintain accurate documentation of issues, resolutions, and user interactions.
Troubleshoot and resolve issues with end user devices (Windows / macOS).
Escalate complex issues to senior team members with appropriate context and initial diagnostics.
Manage and support Google Workspace and Microsoft 365 environments, including managing user accounts, licenses, and entitlements; configuring email accounts, distribution lists, and shared mailboxes; setting up and managing Google Drive permissions; troubleshooting email delivery issues, calendar conflicts, and sharing problems; supporting Microsoft Teams and Google Meet configuration and access; and implementing security policies such as MFA enforcement and password policies.
Ensure smooth technology transitions for joiners and leavers, including coordinating with HR for new starters and departures, creating and maintaining onboarding checklists and documentation, preparing laptops and devices, creating user accounts and access permissions, conducting welcome sessions, executing off-boarding procedures, and maintaining asset inventory records.
Manage and secure company mobile devices and endpoints, including enrolling new devices into and managing the MDM platform (Ninja One), deploying and managing configuration profiles, pushing software updates and security patches, and remotely troubleshooting device issues and performing remote wipes.
Develop working knowledge of infrastructure while providing basic support, including monitoring and maintaining server health and availability alerts, supporting basic networking tasks, learning and assisting with storage management, and documenting infrastructure procedures and maintaining network diagrams.