IT Professional 2

State of Nevada•Carson City, NV

1d•Onsite

About The Position

The Nevada Department of Transportation is recruiting for an IT Professional 2 in Carson City, NV. This position is responsible for the administration, design, development, implementation, monitoring, maintenance, troubleshooting, and enhancement of Microsoft 365 technologies, including SharePoint Online, Microsoft Teams, OneDrive, Planner, OneNote, Microsoft Lists, Microsoft Forms, and the Microsoft Power Platform (Power Apps and Power Automate). The incumbent will support enterprise collaboration solutions, automate business processes, troubleshoot complex technical issues, and provide technical guidance and support to agency users. NDOT IT operates in a Microsoft 365 cloud-smart environment, providing employees the opportunity to administer and support enterprise collaboration, productivity, and automation solutions using Microsoft 365 and the Power Platform. We offer numerous education and training opportunities, including the Microsoft Enterprise Skills Initiative (ESI) program to help employees earn Microsoft cloud certifications. The NDOT IT Leadership team strives to ensure every team member is engaged, and recognized for their contributions. Applicants must be authorized to work for ANY employer in the U.S, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Please note that this position is on-site and does not offer remote work options. The Job Duties section listed in this announcement reflects the Statewide Class Specifications for all positions and do not fully correlate with the specific duties of this position. Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.

Requirements

Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above.
Working knowledge of: basic elements of programming in order to generate all required reports and special projects as required of the data processing section; computer operating system including all functions, schedules, workflows, and processes: date communication networks; principles of operation, capabilities and limitations of a computer system and related environmental equipment in order to efficiently and effectively produce the final work product; supervisory principles and techniques.
General knowledge of: diagnostic procedures as needed in verifying systems; principles of operation, capabilities and limitations of a computer system and related environmental equipment to produce the final work product efficiently and effectively; the principles of operation, capabilities and limitations of a multi-programming computer system and related equipment.
Ability to: plan, organize and direct a shift or multi-shift operation of a computer system to facilitate the workflow.
Detailed knowledge of: strengths and limitations of several general-purpose programming languages.
Working knowledge of: specific departmental information systems (select positions).
General knowledge of: principles of designing test procedures; principles, practices, and procedures required to design, analyze, and maintain software; principles, tools, and techniques as applied to writing and modifying programs; systems programming languages and techniques.
Ability to: make decisions and use independent judgment (independently choose appropriate action after reviewing alternatives); provide general technical consultation and training; recommend and implement systems change.
Skill in: interviewing users to identify needs; problem solving, analysis and synthesis; solving information systems problems; some positions may require skill in the use of LAN management software, audio generating equipment, data concentrators, front-end processors, data scopes and recorders, tone modulation test sets, and voice frequency (VF) monitoring equipment
Working knowledge of: directory services; network operating systems; network security practices; network problem troubleshooting; the concepts, characteristics, and capabilities of network-based applications; current and emerging trends in developing computer networking technology; the principles and practices of data backup and recovery; the principles, practices, and techniques used to install, maintain, and support LANs and WANs; the concepts, characteristics, and capabilities of computer operating systems.
General knowledge of: methodology for implementing distributed applications; network authentication; data storage networks.
Ability to: write performance and utilization reports; collect and analyze data; implement network changes or additions; communicate complex technical concepts and terminology to agency management and network users; implement and maintain directory services; resolve issues quickly with minimal outside help; configure and deploy servers; configure user rights and permissions; monitor device utilization; interpret information security policies; install workstations; troubleshoot hardware and software; understand technical manuals; verify compliance with information security policies.
Working knowledge of: physical and logical database structure and design; database backup and recovery scenarios and methodologies; database security management and data integrity.
General knowledge of: database and operating system performance tuning monitoring; business practices and procedures; customer service standards and procedures; business software, systems analysis, systems limitations of a computer system and related environmental equipment in order to efficiently and effectively produce the final work product; supervisory principles and techniques design, system development lifecycle, and information architecture to effectively design and create databases; computer and network operating systems, computer hardware, and communications systems; structured query language.
Ability to: work effectively on multiple projects with overlapping deadlines; communicate and work well with changing priorities and frequent interruptions.
Skill in: code migration, database change management, and data management through the various stages of the development life cycle; technical writing and report preparation.
Working knowledge of: at least one general purpose programming language (in software-oriented positions); basic programming techniques such as table handling and on-line file updates; principles, practices, and procedures required to design and implement information systems-based solutions; principles, tools and techniques as applied to writing, modifying, and documenting programs; techniques of diagramming program flow.
General knowledge of: access methods and file structures; at least one formal systems design methodology; principles of designing test procedures; principles, practices and procedures required to develop, design, and implement information system-based solutions in a wide range of problem domains.
Ability to: decompose problems into constituent parts; interview users to identify needs; make decisions and use independent judgment (independently choose appropriate action after reviewing alternatives); test and validate systems.

Nice To Haves

Microsoft 365 technologies, including SharePoint Online, Microsoft Teams, OneDrive, Planner, OneNote, Microsoft Lists, Microsoft Forms, and the Microsoft Power Platform (Power Apps and Power Automate)
Microsoft Enterprise Skills Initiative (ESI) program

Responsibilities

Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.
Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required.
Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.
Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.
Perform related duties as assigned.
Under general supervision, incumbents perform journey level duties and may serve as a lead worker to lower-level IT staff as assigned.
This is a supervisory level for the Computer Operations function.