IT Product Manager

Nature's Sunshine Products•Lehi, UT

About The Position

The IT Product Manager defines and prioritizes features for the Company's customer-facing and eCommerce applications, including online shopping, checkout, account management, and related digital experiences. Working with moderate supervision, the role balances customer needs, business goals, and technical constraints while partnering with engineering leads, designers, and business stakeholders to deliver features that improve customer experience and drive online sales. The position turns customer and business needs into well-defined features, conducts market and competitive research to inform decisions, and keeps stakeholders informed through release notes and feature updates. It requires developing proficiency in prioritization frameworks, product metrics, and user research, along with sound judgment and the ability to align stakeholders on trade-offs and priorities. Nature's Sunshine describes its commitment to social and environmental wellness, sustainable processes, renewable energy usage, and waste reduction initiatives. The company also emphasizes diversity, equity, inclusion, belonging, fairness, and respect.

Requirements

3–5 years of relevant product management or closely related experience, including independent ownership of features or a defined product area.
Developing proficiency in prioritization frameworks, basic product metrics and analytics, and user research methods.
Proven ability to translate customer and business needs into clear requirements and prioritized features for web, mobile, or eCommerce applications.
Strong communication and stakeholder management skills, with the ability to facilitate discussions and align stakeholders on trade-offs.
Experience with Azure DevOps, Jira, or similar tools.
Bachelor's degree in business, marketing, information systems, computer science, design, or a related field, or equivalent demonstrated capability.

Nice To Haves

Experience with eCommerce platforms or customer-facing digital products.
Applied training in product discovery, analytics, user research, or Agile delivery.

Responsibilities

Translate needs into problem statements, requirements, user stories, acceptance criteria, and success measures.
Own and maintain backlog artifacts in Azure DevOps, including features, user stories, dependencies, and prioritization context.
Contribute to the product roadmap and begin influencing priorities for the assigned product area.
Partner with engineering leads and designers to shape solutions, not just requirements.
Facilitate discussions that align stakeholders on trade-offs, priorities, and scope.
Work with marketing, customer service, and business teams to understand customer journeys, pain points, and opportunities.
Communicate release notes, feature updates, and delivery status clearly to stakeholders.
Use basic product metrics and analytics, such as conversion, engagement, and customer satisfaction, to measure feature performance.
Identify opportunities to improve the online shopping experience and reduce friction across the customer journey.
Build an understanding of how the product area fits into the broader product portfolio and business strategy.
Support releases from planning through launch, coordinating with engineering, QA, and business teams.
Track adoption, usage, and customer feedback for delivered features, and recommend follow-up improvements.
Raise risks, dependencies, and blockers early to keep delivery on track.
Help onboard newer product team members and share product management practices.
Support consistent customer experiences across web, mobile, and eCommerce channels.