Product Manager - IT Metrics & Governance

United Airlines•Chicago, IL

21h•$112,480 - $146,540•Hybrid

About The Position

The Product Manager, Metrics & Governance establishes and manages a standardized enterprise metrics capability for United Digital Technology. The role serves as product manager for the metrics platform and leads cross-functional efforts to define, prioritize, build, and operationalize metrics within the United Data Hub (UDH). It coordinates business stakeholders and product and technical teams to ensure metrics are accurate, automated, scalable, and useful for decision-making. As the capability matures, the position’s primary focus shifts from implementation and delivery to governance, adoption, quality, and continuous improvement. The role establishes and maintains the metrics capability vision, roadmap, priorities, and release plan, translating transformation and leadership needs into a sequenced backlog. It leads metric requirements and standards, partners with technical teams on source data, models, and pipelines, and establishes governance for definitions, ownership, approvals, data quality, lineage, change control, documentation, and certification. It also supports adoption, validates outputs, gathers feedback, monitors success measures, identifies improvements, and updates senior leadership on progress, risks, decisions, and value.

Requirements

Bachelor's degree in Computer Science, Business Administration, Engineering, Information Technology, or a related field.
At least 3 years of software product management experience.
Solid knowledge of product management best practices, functional design, and application delivery methodology.
Knowledge of Agile methodologies, tools, and techniques for specific products.
Ability to develop product line processes and strategies.
Proven ability to manage multiple roles and projects simultaneously.
Excellent analytical, problem-solving, and decision-making skills.
Strong attention to detail.
Strong planning and organizational skills.
Strong verbal, written, and presentation skills.
Proficiency with Microsoft Office and Visio.
Ability to work a hybrid schedule, 2 to 3 days per week in the office.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Master's degree.
Experience working in an Agile environment.
Experience using JIRA.
Knowledge of project management methodologies and experience supporting project management activities.
Aviation industry knowledge.
HR technology knowledge.
AWS Cloud and DevOps knowledge.

Responsibilities

Establish and maintain the vision, roadmap, priorities, and release plan for the metrics capability.
Translate transformation and leadership needs into a sequenced backlog of metric definitions, data integrations, reporting capabilities, and governance improvements.
Coordinate cross-functional delivery across business stakeholders, product teams, technical analysts, metrics engineers, data engineers, architects, and dashboard developers.
Manage dependencies, address risks, clarify ownership, and ensure capability milestones are achieved.
Create, prioritize, and maintain the metrics product backlog, balancing business value, technical feasibility, data readiness, team capacity, and dependencies.
Lead definition of metric requirements, calculation standards, source-system needs, acceptance criteria, and reporting expectations.
Partner with technical teams to enable trusted source data, data models, and pipelines in the United Data Hub.
Establish and maintain governance processes for metric definitions, ownership, approvals, data quality, lineage, change control, documentation, and ongoing certification.
Validate metric outputs, support adoption of standardized reporting, gather feedback, communicate changes, and promote consistent use across Digital Technology.
Define success measures, monitor delivery and adoption, identify improvement opportunities, and update senior leadership on progress, risks, decisions, and realized value.