Senior Product Manager, IT

Marsh McLennan•Conyers, GA

1d•$94,500 - $165,300•Hybrid

About The Position

The Senior Product Manager, IT drives the strategy, roadmap, and delivery of core IT products and platforms that enable business processes, operational excellence, and security across the organization. The role partners with stakeholders across IT and the business to define value-driven product initiatives, prioritize work, and ensure successful implementation and adoption. It combines technical fluency, customer-focused product thinking, and delivery leadership to maximize product outcomes and measurable business impact. Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. The company emphasizes proactive service, data-driven insights, and helping clients navigate how global events affect local decisions.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.
At least 5 years of product management experience in IT or technology environments, with demonstrated ownership of enterprise IT products or platforms.
Proven track record delivering complex, multi-stakeholder IT initiatives from discovery through production.
Strong understanding of the software development lifecycle, Agile methodologies, and modern cloud-native architectures.
Experience working with technical teams, including engineering, architecture, and security, and translating technical concepts for business stakeholders.
Excellent communication, stakeholder management, and interpersonal skills.
Data-driven decision-making skills, including experience defining and tracking KPIs and using analytics to inform prioritization.
Strategic thinking, business acumen, and a customer-centric mindset.
Technical literacy and ability to engage in architectural and engineering discussions.
Strong prioritization, organization, and time-management capabilities.
Negotiation and vendor management skills.
Ability to influence without direct authority and build consensus across diverse stakeholders.
Problem-solving orientation and comfort with ambiguity.
Empathy for end users and focus on delivering measurable value.

Nice To Haves

Advanced degree (MBA or MS) or relevant certifications such as CSPO, PMP, Pragmatic Institute, or SAFe/Product Owner.
Experience with identity and access management, cloud platforms (AWS, Azure, or GCP), integration platforms, ITSM, or enterprise data platforms.
Familiarity with security and compliance frameworks such as SOC2, ISO27001, or GDPR.
Prior experience in a regulated industry or large global organization.

Responsibilities

Define and own the product vision, strategy, and multi-year roadmap for assigned IT platforms.
Translate business needs and technical constraints into product requirements, user stories, and prioritized backlogs.
Lead product planning and prioritization using data, stakeholder input, and business value, aligning work with organizational goals.
Partner with engineering, architecture, security, operations, vendor partners, and business subject-matter experts to deliver releases on time and within budget.
Serve as product owner for Agile delivery teams by clarifying scope, accepting deliverables, managing sprint priorities, and removing blockers.
Drive product adoption and change management through stakeholder engagement, communications, training plans, and measurement.
Define and monitor product success metrics, use analytics to inform decisions, and report product performance to leadership.
Manage vendor relationships and third-party product lifecycles, including requirements, RFPs, contract alignment, and performance reviews.
Ensure product designs meet security, compliance, privacy, and accessibility standards, and contribute to risk mitigation activities.
Mentor and coach junior product managers and contribute to IT product management practices and governance.