IT Portfolio Platform Analyst

Commerce Bank•Kansas City, MO

4d•Hybrid

About The Position

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry. The main purpose of this job is to support the daily management of IT Portfolio Management platforms (for example Planview), assisting with system configuration, user support, and basic workflow design. This role focuses on learning the system, supporting users, and maintaining data integrity. Job functions focus: Learning, supporting, and vendor engagement to support the system, assisting with routine tasks and reporting, and providing basic user support.

Requirements

Basic understanding of Planview or similar IT Portfolio enablement management tools
Strong analytical and problem-solving skills, including the ability to troubleshoot basic user issues and system errors independently
Basic customer support abilities
Ability to follow structured processes
Willingness to learn and adapt in a fast-paced environment
Motivated and organized self-starter with the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft suite of products
Bachelor’s degree in Information Technology, Business, or a related field or equivalent combination of education and experience required
1+ years of experience in system administration, IT support, or project management required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

Familiarity with project management methodologies preferred
Planview experience preferred

Responsibilities

Assist with system configurations, including basic fields, views, and security settings
Manage user accounts, permissions, and access requests
Support workflow setup for standard project tasks (e.g., approvals, status updates)
Import/export data while ensuring accuracy and consistency
Generate basic reports and dashboards for project tracking
Provide first-level user support and troubleshooting
Conduct system monitoring and basic maintenance
Assist in gathering business requirements and documenting system needs
Perform other duties as assigned