IT Portfolio Analyst

UChicago Medicine•Darien, IL

9h•$106,500 - $124,200•Hybrid

About The Position

UChicago Medicine is hiring an IT Portfolio Analyst for its IT Business Office. The position is primarily work from home, with onsite attendance as needed, and requires the employee to be based in the greater Chicagoland area. The Analyst supports project intake, resource management, portfolio analytics, and portfolio governance. ServiceNow Project Portfolio Management (PPM) is the primary environment for tracking IT demand, capacity, projects, and resource allocation. The role builds and maintains reports, dashboards, and views for IT leadership and analyzes vendor spending, budget-to-actual performance, and expense forecasts. It requires strong portfolio and financial analysis, executive-facing communication, and relationship management skills. The Analyst serves as a day-to-day ServiceNow PPM administrator and power user, maintaining accurate, current, audit-ready project, program, portfolio, and resource data. The role also supports ServiceNow integrations and upgrades, maintains IT PMO playbook and training materials in partnership with the IT PMO Director, and administers the IT PMO SharePoint site.

Requirements

Bachelor's degree in business administration, Information Systems, Project Management, or equivalent professional experience.
Three to five years of experience in a combination of project or portfolio management and resource management functions, ideally in IT or healthcare.
Hands-on experience with ServiceNow, including the PPM module and resource or demand management.
Demonstrated ability to build custom reports and dashboards in ServiceNow, such as using Report Designer, Performance Analytics, or list/filter-based views.
Strong financial analysis skills, including variance analysis, forecasting, and vendor contract comprehension.
Advanced Excel skills, including formula-driven modeling, pivot tables, and cross-tab aggregation.
High attention to detail and a disciplined approach to auditable, well-documented work, particularly for executive reporting.
Demonstrated project portfolio management skills, including project intake, resource and demand planning, and budget management.
Hands-on experience using portfolio management tools such as ServiceNow for portfolio, resource, and project status reporting.
Ability to organize and present project portfolio reports, proposals, and related data.
Strong interpersonal and negotiation skills, with a focus on collaboration, team building, and customer service.
Excellent relationship management skills.
Excellent written and verbal communication skills, including translating financial and portfolio details into clear executive-ready summaries.
Proficiency with Microsoft Excel, Outlook, PowerPoint, SharePoint, Project, and Word.
Independent problem-solving skills, including analyzing issues and comparing multiple solutions.
Ability to work in a team environment or independently.
Excellent listening and organizational skills, with attention to detail and follow-through.

Nice To Haves

ServiceNow certification, such as Certified System Administrator, Certified Application Specialist – PPM, or Performance Analytics, or equivalent demonstrated platform depth.
Experience building and administering reports in Tableau.

Responsibilities

Support portfolio leaders in tracking incoming project requests in ServiceNow.
Partner with program and project managers to monitor project timelines, staffing plans, resource demand, and available capacity, and support intake and prioritization discussions with current data.
Track resource allocation and capacity across IT teams, identifying over-allocation, under-utilization, and capacity gaps.
Build and maintain ServiceNow resource allocation reports, such as allocation-versus-actual, burn-down, and utilization by group or manager; troubleshoot reporting logic and data quality issues.
Analyze the portfolio and create ServiceNow reports that management can use to monitor portfolio status and make decisions.
Administer and serve as a power user of ServiceNow PPM for IT demand, projects, programs, portfolios, and resource plans.
Design, build, and maintain ServiceNow reports, dashboards, and performance analytics, including custom list views and scheduled reports, to provide IT leadership visibility into portfolio status, resource capacity, and delivery risk.
Maintain and improve the IT project and demand portfolio in ServiceNow PPM, ensuring data is accurate, current, and audit ready.
Understand ServiceNow data tables and dependencies to maintain accurate reports and dashboards.
Understand and support integration points and capabilities between ServiceNow and other systems.
Support ServiceNow upgrades through thorough testing.
Maintain the PMO Playbook, project manager training resources, and associated templates in partnership with the IT PMO Director.
Serve as SharePoint Site Administrator for the IT PMO.
Analyze vendor spending, budget-to-actual performance, and expense forecasts.
Organize and present project portfolio reports, proposals, and related portfolio data.