Business Analyst, IT, Product & Portfolio Center
About The Position
The Business Analyst, IT, Product & Portfolio Center elicits, analyzes, and documents business requirements, user stories, and functional requirements to support successful delivery of IT initiatives. The role bridges business stakeholders and technical teams to ensure solutions meet organizational needs, are user-focused, and align with ACS’s technology strategy. Success requires strong analytical skills, effective communication, and collaboration across multiple stakeholders. The role also supports validating solutions with QA and development teams, maintaining process documentation and knowledge transfer, and improving business analysis practices, tools, and templates.
Requirements
- Bachelor's degree or equivalent experience.
- Two to four years of IT business analysis experience.
- Knowledge of business analysis methodologies, including Agile, Waterfall, and hybrid approaches.
- Strong requirements-gathering, documentation, and process-mapping skills.
- Ability to translate business needs into functional and technical requirements.
- Strong analytical and problem-solving skills, with attention to detail.
- Proficiency with business analysis tools such as Jira, ADO, Confluence, Visio, or equivalent.
- Ability to facilitate stakeholder discussions and build collaborative relationships while ensuring accountability for outcomes.
- Minimal travel of 0–10% may be required for project, team, or department meetings.
- Frequent sitting and computer use.
Nice To Haves
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- CBAP, CCBA, or Agile/Scrum certification.
Responsibilities
- Elicit and document business, functional, and technical requirements through interviews, workshops, and business-process analysis.
- Collaborate with IT, product owners, and business stakeholders to translate requirements into user stories, acceptance criteria, and use cases.
- Partner with QA and development teams to validate solutions and ensure test coverage aligns with requirements and business needs.
- Maintain accurate, up-to-date business-process documentation and support knowledge transfer.
- Contribute to continuous improvement of business analysis practices, tools, and templates.
- Be available for after-hours, weekend, holiday, on-call, or other work as needed to fulfill job responsibilities.
Benefits
- Generous paid time off policy
- Medical benefits
- Dental benefits
- Retirement benefits
- Wellness programs
- Professional development programs to enhance staff skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
