IT Platform Architect - CSE Salesforce

International Paper•Memphis, TN

1d•$101,000 - $134,600•Hybrid

About The Position

The IT Platform Architect for our Commercial & Sales Enablement – Salesforce team will own and improve the Salesforce platform from both an administration and architecture perspective. This role combines hands-on Salesforce administration with platform architecture, governance, integration strategy, security, and long-term scalability. A platform architect develops and owns integrated roadmaps for core platforms, ensuring interconnected systems function cohesively to support business and IT priorities. They establish standards and governance, guide delivery partners on best practices, and provide oversight of platform solution delivery, upgrades and integrations to maintain consistency, scalability, and long-term value.

Requirements

Degree in Computer Science or technical equivalent degree or experience
Excellent technical understanding of Salesforce and related platforms
Salesforce Manufacturing Cloud (Sales and Service Cloud)
Mulesoft
Gearset or similar tooling
Strong Salesforce product knowledge and hands-on Salesforce administration experience
Certified Salesforce Administrator, with additional Salesforce certifications such as Platform Integration Architect, Platform Developer considered valuable
Deep knowledge of industry trends and best practices
Able to work in an unstructured, changing environment
Ability to analyze, synthesize and communicate, verbally and in writing, abstract concepts
Recognizes opportunities to transform the business with technology
Peer network with outside companies, consultants, and universities
Typically has 10 or more years of IT experience with more than 5 in their primary platform of responsibility
Good knowledge of Agile and waterfall methodologies and corresponding platforms such as ADO.
Architecture Design
Technology Evaluation
Standards & Governance
Solution Design
Collaboration & Communication
Change Management
Integration & Interoperability
Risk Management
Advisory Role experience
Architecture Communication & Education
Architecture Framework(s)
Current State Assessments
Target State Architecture
Architecture Principles & Guidelines
Architecture Review & Approvals
Technology Roadmaps
Continuous Process Improvement
Risk & Compliance Assessments
Organizational Savvy
Tech Savvy
Business Insights
Manages Conflict
Situational Adaptability
Decision Quality
Communicates Effectively
Drives Vision and Purpose
Strategic Agility
Drives Engagement

Nice To Haves

Salesforce Commerce Cloud, Maps, CRM Analytics considered valuable

Responsibilities

Define Salesforce platform architecture strategy, standards, governance, reference models, integrated roadmaps, and future-state blueprints
Ensure Salesforce architecture supports interoperability, security, integration, evolving business priorities, and technology priorities across domains
Guide API-first integration strategies, middleware and messaging considerations, CI/CD pipelines, and automation frameworks supporting Salesforce and connected applications
Translates business needs into scalable best-practice solutions for Salesforce and related platforms
Strong communication and collaboration skills to align multiple stakeholders
Defines architecture strategy and develops integrated roadmaps and future-state blueprints for Salesforce and other related platforms
Ensures platform architecture supports interoperability, security, and evolving business and technology priorities across domains
Establishes and enforces platform standards
Own Salesforce user and license management, including setup, deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules
Implement and govern Salesforce configuration changes such as Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, dashboards, and reports
Manage sandbox environments, DevOps/release processes, technical documentation, and communication of platform changes to users and stakeholders
Improve Salesforce data quality and system reliability through rules, automation, proactive maintenance, security reviews, release updates, health checks, and Optimizer reviews
Support users through ticket resolution, training, stakeholder communication, adoption monitoring, and clear explanation of design options and impacts
Ensure data management and governance including reference models to drive consistency and re-use across functions leveraging the same platform
Define Continuous Integration/Continuous Delivery pipelines and oversee automation frameworks (e.g., Azure DevOps, Gearset, GitHub, Testing Automation)
Establish integration strategies and practices including usage of middleware and messaging infrastructure (Eg: Webmethods, Mulesoft)
Partners with managed service providers (MSPs) and product/delivery teams to guide adherence to platform best practices and evaluate implications of technical upgrade