IT Business Analyst - CSE

International Paper•Memphis, TN

14h•Hybrid

About The Position

The IT Business Analyst for our Commercial & Sales Enablement – Salesforce team will combine business analysis and Salesforce expertise to translate business needs into effective, data-driven technology solutions that improve processes and deliver value. This role requires a mix of technical and nontechnical skills including strong business process knowledge and an understanding of Salesforce and related systems. The business analyst supports product owners and bridges business needs and delivery teams by translating priorities into requirements, providing context, and ensuring solutions align with business goals.

Requirements

Bachelor's degree (preferably in computer science, business, or another technical field)
4+ years of IT experience
1-3 years product management, business analysis, or other relevant technical or functional experience
Experience with Salesforce required
Action Oriented
Plans and Aligns
Nimble Learning
Drives Results
Customer Focus
Manages Ambiguity
Resourcefulness
Communicates Effectively

Nice To Haves

Salesforce certifications considered a plus
Salesforce Manufacturing Cloud (Sales and Service Cloud)
Salesforce Commerce Cloud, Maps, CRM Analytics considered valuable
Mulesoft
Experience with SQL or relatable database technology considered valuable
Experience with custom web & mobile applications considered valuable

Responsibilities

Combine business analysis and Salesforce expertise to translate business needs into effective, data-driven technology solutions that improve processes and deliver value.
Support product owners and bridge business needs and delivery teams by translating priorities into requirements, providing context, and ensuring solutions align with business goals.
Help agile development team members gain a deeper understanding of the business benefits and objectives behind each user story, feature and project.
Assist product owners with translation of business and customer objectives into specific requirements.
Write user stories that require heavy business context.
Understand technical systems, data reference, entity relationship models, integration design, and facilitate requirements elicitation on a technical level.
Assist with completing configuration on the platform.
May utilize background as a developer or experience with coding to help with solution requirements and build.
May produce wireframes to help validate user experience and solution design.
Facilitate scope change discussions and provide recommendations to product owners.
Assist product owners in validating that business requirements are met.
Share and document business context and expertise with managed service providers (MSP) to assure business needs are met.
Create a partnership with business counterparts and act as an advisor on how to best create a solution for business outcomes.
Provide end user support and assist with training.
Assist with driving user adoption by collecting user feedback & guiding best practices for user experience.
Support performance reliability and minimization of technical debt through adherence to architecture best practices and technical specifications.
Ensure safeguarding of Salesforce and related systems by following security standards & best practices.
Define system scope and objectives based on user needs and a strong understanding of business processes and industry requirements.
Support business process redesign and documentation for new and enhanced technology solutions.
Translate high-level customer requirements into functional and/or technical specifications.
Understand end-to-end system behavior and downstream functional impacts based upon proposed changes to a system.
Educate IT teams on business direction, goals, and drivers behind requirements.
Execute end-to-end systems analysis and evaluate how technology choices affect business outcomes today and in the future.
Lead or assist with user acceptance testing.