IT Business Analyst - CSE

International Paper•Memphis, TN

1d•$82,500 - $110,000•Hybrid

About The Position

The IT Business Analyst for our Commercial & Sales Enablement – Salesforce team will combine business analysis and Salesforce expertise to translate business needs into effective, data-driven technology solutions that improve processes and deliver value. This role requires a mix of technical and nontechnical skills including strong business process knowledge and an understanding of Salesforce and related systems. A business analyst supports product owners and bridges business needs and delivery teams by translating priorities into requirements, providing context, and ensuring solutions align with business goals.

Requirements

Bachelor's degree (preferably in computer science, business, or another technical field)
4+ years of IT experience
1-3 years product management, business analysis, or other relevant technical or functional experience
Define system scope and objectives based on user needs and a strong understanding of business processes and industry requirements
Supports business process redesign and documentation for new and enhanced technology solutions
Translates high-level customer requirements into functional and/or technical specifications
Understands end-to-end system behavior and downstream functional impacts based upon proposed changes to a system
Educates IT teams on business direction, goals, and drivers behind requirements.
Executes end-to-end systems analysis and evaluates how technology choices affect business outcomes today and in the future
Leads or assist with user acceptance testing
Experience with Salesforce required
Experience with SQL or relatable database technology considered valuable
Experience with custom web & mobile applications considered valuable
Strong communication and collaboration skills

Nice To Haves

Salesforce certifications considered a plus
Salesforce Manufacturing Cloud (Sales and Service Cloud)
Salesforce Commerce Cloud, Maps, CRM Analytics considered valuable
Mulesoft

Responsibilities

Assists product owners with translation of business and customer objectives into specific requirements
Writes user stories that require heavy business context
Understands technical systems, data reference, entity relationship models, integration design, and can facilitate requirements elicitation on a technical level
Assist with completing configuration on the platform
May utilize background as a developer or experience with coding to help with solution requirements and build
May produce wireframes to help validate user experience and solution design
Facilitates scope change discussions and provides recommendations to product owners
Assists product owners in validating that business requirements are met
Shares and documents business context and expertise with managed service providers (MSP) to assure business needs are met
Creates a partnership with business counterparts and acts as an advisor on how to best create a solution for business outcomes
Provides end user support and assist with training
Assists with driving user adoption by collecting user feedback & guiding best practices for user experience
Supports performance reliability and minimization of technical debt through adherence to architecture best practices and technical specifications
Ensures safeguarding of Salesforce and related systems by following security standards & best practices
Helps agile development team members gain a deeper understanding of the business benefits and objectives behind each user story, feature and project