IT Performance Mgr 1
About The Position
Object Technology Solutions, Inc (OTSI) has an immediate opening for an IT Performance Mgr 1. This role is responsible for establishing and maintaining strong working relationships with internal clients, collaborating with Digital and Information Technology teams, and ensuring a superior employee experience. The IT Performance Mgr 1 will also assist with new hire onboarding, IT software renewals, and act as a point of escalation for business sectors. Additionally, this role will provide assistance and training for IT tools, lead process improvement initiatives, assess professional needs for service delivery improvements, support the Audio-Visual team with Microsoft TEAMS, and assist with special projects.
Requirements
- The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
- Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
- The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
- 4+ years related experience in an IT or administrative support role
- Must be generally familiar with IT connectivity, systems and hardware
- Willing to participate in occasional travel
- Hands-on experience with ServiceNow
- Must be able to work both independently or with a group
- Working knowledge of desktop IT systems
- Must have minimum HS diploma or GED
Nice To Haves
- History of successful process improvement implementations is a plus.
Responsibilities
- Establish and maintain strong working relationships with internal clients throughout the organization
- Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
- Assist with new hire and onboarding processes
- Support the IT Software renewal and approval processes
- Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
- Provide assistance and training for IT tools, equipment and systems
- Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
- Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
- Assist the Audio-Visual team with Microsoft TEAMS support
- Assist with special projects within the department and team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
