Mgr IT

Consumers Energy•Jackson, MI

12h•Hybrid

About The Position

The Manager, IT oversees subordinate staff and manages the day-to-day performance of IT operations. This role is responsible for the implementation, maintenance, and performance of enterprise-wide systems and information technology solutions, with a primary focus on End User Computing services. The Manager is accountable for the complete lifecycle management and support of end-user devices, from procurement through decommissioning. This position leads employees, contractors, and vendors who provide operational support to business partners, including first- and second-level incident management, asset refresh programs, knowledge management, ad hoc project support, and order fulfillment activities. The role also oversees financial budgets within assigned areas of responsibility and ensures key human resources functions are effectively executed, including recruiting, hiring, performance management, coaching, and employee development. The Manager, IT leads a team of project management professionals dedicated to delivering enterprise initiatives through standardized processes, best practices, and continuous improvement. This role provides strategic direction, coaching, and operational leadership to foster a high-performing team of communicators, problem-solvers, and delivery leaders who consistently achieve business objectives. Through strong partnerships across business and technology organizations, the Manager drives project execution, develops project management talent, advances delivery methodologies, and promotes a culture that is organized, adaptable, accountable, customer-focused, and committed to delivering results.

Requirements

Bachelor’s Degree in Information Technology or a related field and four (4) or more years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; and experience designing, deploying, operating, and/or maintaining IT systems that have delivered measurable business value or experience designing, delivering, and enhancing IT services that support the delivery of IT systems.
Associate’s Degree in Information Technology or a related field and six (6) or more years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; and experience designing, deploying, operating, and/or maintaining IT systems that have delivered measurable business value or experience designing, delivering, and enhancing IT services that support the delivery of IT systems.
High School Diploma or equivalent and eight (8) or more years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; and experience designing, deploying, operating, and/or maintaining IT systems that have delivered measurable business value or experience designing, delivering, and enhancing IT services that support the delivery of IT systems.
Ability to develop and maintain trusted professional relationships through active listening, understanding, objectivity, and rapport building.
Ability to foster an innovative and collaborative work environment.
Strong influencing and stakeholder management skills.
Demonstrated leadership acumen.
Excellent communication skills, including the ability to effectively communicate through storytelling.
Adaptability and resilience in a dynamic environment.
Strong business acumen.
Political and organizational awareness.
Ability to collaborate effectively with individuals from diverse backgrounds, perspectives, and experiences.
Ability to connect technology solutions with business processes and objectives.

Nice To Haves

Three (3) or more years of leadership experience.
Project Management Professional (PMP) certification.
Strong financial and technical acumen.

Responsibilities

Assess internal and vendor-provided solutions and develop strategies for IT products and services.
Understand key digital assets and emerging technologies, and evaluate how they influence business decisions and transform organizational operations.
Coach and mentor team members on the benefits, risks, and business impacts associated with technology solutions.
Provide leadership and direction to IT team members while measuring and improving the quality of service delivery and operational performance.
Utilize data-driven insights to support decision-making and apply problem-solving and continuous improvement methodologies.
Contribute to IT initiatives by designing and deploying new systems, enhancing existing technology solutions, operating and maintaining IT environments, and delivering high-quality IT services.
Partner with key stakeholders across the organization to develop and implement effective technology solutions.
Manage and monitor IT budgets, identify opportunities for waste elimination and cost optimization, and minimize operational costs while maintaining high service quality.
Perform other duties as assigned.