IT PC Support Specialist I

Gregory Poole Equipment Company • Raleigh, NC

33d • Onsite

About The Position

The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions related to personal computers and coordinating repair services. This role provides excellent customer service to all Gregory Poole Associates, Customers, and outside Partners. The specialist will test and debug hardware, software, and networking problems, and develop and maintain documentation. They will also coordinate preventive maintenance and repair services, assist users in the efficient and effective use of personal computer technology, and answer user questions. Tracking and reporting time, status, and issues using the IT Help Desk ticketing system is also a key responsibility. The role requires staying updated on new technology and business methodologies by attending seminars, reviewing periodicals, and networking with peers. Specific job objectives and performance goals are developed yearly with the department manager.

Requirements

• High school graduate with two additional years of P.C. support experience
• A minimum of 2 years directly related experience.
• A good working knowledge of Microsoft 365 Suite, Microsoft Windows Operating System, and basic networking principles.
• Lifting of objects weighing up to 40 pounds.
• Periodic travel to GPEC branch locations in all states.
• Some overnight travel is required.
• Valid drivers license.

Nice To Haves

• an associate degree in information systems preferred.

Responsibilities

• Provide excellent Customer Service to all Gregory Poole Associates, Customers, and outside Partners.
• Installs personal computer hardware, software and networking equipment by following established industry and departmental practices and procedures.
• Test and debug personal computer hardware, software and networking problems by utilizing problem determination and resolution skills and following established departmental guidelines.
• Develop and maintain documentation related to personal computer hardware, software and networking equipment by following established departmental procedures.
• Coordinate preventive maintenance and repair services by understanding individual user needs and working with vendor maintenance personnel.
• Assist users in efficient and effective use of personal computer technology by understanding their requirements and the capabilities and limitations of the technology.
• Answer user questions on personal computer software, hardware and networking equipment by understanding the user’s situation and being knowledgeable of the capabilities of the technology.
• Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system.
• Keep abreast of new technology and business methodologies available from vendors by attending seminars, reviewing trade periodicals and talking with peers in GPEC and other companies that can affect the operation of the company’s information systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED