IT PC Specialist II

Regal Rexnord • Cleveland, OH

1d • $70,000 - $80,000 • Onsite

About The Position

Regal Rexnord is seeking an IT PC Specialist II to provide onsite and remote technical support to users and assist with corporate IT infrastructure projects. Based in Cleveland, Ohio, this role supports software applications and processes, desktop and laptop computers, phones, basic network connectivity, user accounts and permissions, audio/video equipment, projectors, and video-conferencing rooms and desktops. The role also provides support to onsite leadership as needed.

The position contributes to corporate infrastructure projects, including global PC and server patching, PC refresh and imaging processes, antivirus support, and mobile-device management and deployment. It works with end users across regional facilities and participates in a global phone and ticketing queue. This is a full-time onsite role, with local travel to Cleveland-area or surrounding sites as needed; travel expenses are reimbursed.

Requirements

• Bachelor’s degree in information technology or a related field, or 2–3 years of equivalent work experience.
• Experience supporting a hybrid remote and in-office workforce in a large corporate domain environment.
• Experience supporting Office 365 and identity-management components.
• Experience using a ticketing system; ServiceNow is preferred.
• Strong technical knowledge of laptop and desktop computers, including Windows 10/11 laptops, and some experience with Active Directory.
• Ability to quickly learn new information-system technology.
• Strong organization and multitasking skills.
• Strong analytical skills and ability to think broadly and scale quickly.
• Excellent interpersonal, communication, and influencing skills to establish trust, credibility, and rapport at all organizational levels; viewed as humble, direct, and authentic.
• Must be eligible to work in the United States without requiring company sponsorship to obtain or maintain U.S. work authorization.

Nice To Haves

• Knowledge of commercial enterprise-level tools and products used to provide network services.
• Prior experience in level 2/3 service desk and/or server-management roles.
• Experience working closely with IT administrators and engineers across the globe in a distributed multinational corporate environment.
• Familiarity with the Microsoft technology stack.
• Familiarity with Windows- and Unix-based server technologies.
• Certifications such as MCP, A++, or CompTIA A+.
• ITIL Foundations V4 certification or two years of equivalent experience.

Responsibilities

• Provide onsite and remote IT support to regional Regal Rexnord facilities from the Cleveland, Ohio location, including support for hardware, systems, and teleconferencing.
• Deliver efficient, appropriate customer service, with particular attention to interactions with executive staff.
• Participate in the global phone and ticketing queue for end-user issues and requests.
• Educate users and encourage effective use of Microsoft 365 collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
• Mentor peers by sharing technical IT knowledge and guidance.
• Assist with identifying, testing, deploying, and supporting security patching tools and processes.
• Troubleshoot, diagnose, and resolve end-user and network issues; research, analyze, and recommend hardware or software changes to address deficiencies or improve network performance.
• Support network connectivity and related network issues for users.
• Assist with corporate IT infrastructure projects, including global PC/server patching, PC refresh and imaging, antivirus, and mobile-device management and deployment.
• Perform related duties and responsibilities as required and follow company standards and procedures.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Health Savings Account, Health Care Flexible Spending Account, and Dependent Care Flexible Spending Account.
• Paid time off and holidays.
• 401(k) retirement plan with matching employer contributions.
• Life and Accidental Death & Dismemberment insurance.
• Paid leaves.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level