IT Specialist II
About The Position
The IT Specialist II serves as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT and administrative support to a team of six Systems staff supporting 270 domestic users. The role requires organization, resourcefulness, tact, and strong customer service and interpersonal skills. Duties include help desk and desk-side support, mobile device troubleshooting and inventory control, hardware installation and maintenance, user training, software configuration, and assistance with digital video conferencing and secure phone technologies. The specialist liaises with Bureau of Diplomatic Technology staff, coordinates technology services for EAP domestic offices and overseas posts, stays current on technology trends, and recommends technology improvements and equipment purchases. The role also serves as a backup SharePoint Administrator and assists with event setup, cleanup, and IT asset inventories. The position is onsite in Washington, DC. Domestic office hours are 8:15 a.m. to 5:00 p.m., Monday through Friday, with a non-reimbursable 45-minute lunch. Telework or an alternate work schedule may be implemented by mutual agreement. Overtime may be required when work extends beyond 40 hours per week, and travel may be required. Applicants must pass pre-employment drug screening and have acceptable background check results. Required clearance depends on the position: one position requires Top Secret/SCI clearance and one requires Secret clearance. The role requires lifting equipment weighing up to 30 pounds.
Requirements
- Associate degree in computer science or a related field.
- Must have the clearance required for the position: Top Secret/SCI for one position or Secret for one position.
- Must be able to lift equipment weighing up to 30 pounds.
- Must pass pre-employment drug screening and have acceptable background check results.
Responsibilities
- Provide organized, resourceful, tactful, customer-focused systems support to the East Asian and Pacific Affairs bureau.
- Provide general IT and administrative support for six Systems staff supporting 270 domestic users.
- Offer help desk support for out-of-scope, non-consolidated IT services.
- Support, troubleshoot, and maintain inventory control for mobile phones, tablets, and laptops.
- Provide ad hoc desk-side support for Windows workstations, laptops, tablets, and smartphones.
- Install and move computer hardware, monitors, printers, multifunction devices, and adjustable VARIDESK desk converters or risers; tidy wiring.
- Provide basic user training in Microsoft Windows, Office 365, DOS applications, and systems.
- Reload and configure software on laptops.
- Assist with digital video conferencing and secure phone technologies.
- Liaise with Bureau of Diplomatic Technology staff regarding consolidated IT services.
- Coordinate DT services for EAP domestic offices and DT personnel at 47 overseas posts.
- Stay current on technology trends relevant to EAP's mission.
- Suggest areas for technology advancement and recommend equipment purchases or upgrades.
- Serve as a backup SharePoint Administrator.
- Prepare conference rooms before and after official events during the workday and assist with office event setup and cleanup.
- Assist with annual IT asset inventory and spot checks.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
