IT Service Specialist II

Occidental Petroleum•The Woodlands, TX

7d•Onsite

About The Position

Oxy is seeking an experienced and motivated IT Service Specialist II for its IT Digital Experience group in The Woodlands, Texas. The role provides advanced deskside and end-user support for workplace technology and requires strong troubleshooting, problem-solving, communication, collaboration, and organizational skills. The successful candidate will work independently, take accountability for assigned responsibilities, adapt to changing business and technology requirements, and pursue continuous learning. The role also calls for awareness of emerging technologies, including AI, and an understanding of how AI and automation may improve IT support, knowledge management, operational efficiency, employee productivity, and the overall Digital Experience. The specialist will diagnose and resolve incidents and service requests, manage support through company IT service-management tools, and own issues through resolution or appropriate escalation. The role also supports technology deployments and projects, maintains documentation and customer communications, and collaborates with business customers and IT teams to deliver reliable, high-quality IT services. The position requires safely maneuvering and installing IT equipment when needed, and availability for callouts as needed.

Requirements

At least 5 years of relevant IT experience.
Valid driver’s license with no restrictions that would prohibit driving a company vehicle.
Available for callouts as needed.
Excellent written and oral communication skills.
Strong work ethic and attention to detail.
Troubleshooting skills and knowledge supporting Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN and wireless, printing, scanning, audio-visual, and computing.
Professional written and verbal communication with employees, business stakeholders, vendors, and business partners.
Ability to work well with people and assess needs.
Strong customer-service orientation and experience providing IT support.
Ability to plan and prioritize daily tasks, with excellent organizational skills, accurate recordkeeping, and proper documentation.
Ability to work independently, multitask, follow processes and policies (including environmental and safety policies), and contribute as a team member.

Nice To Haves

Bachelor’s degree in IT, Computer Science, MIS, or a related discipline (preferred).
Oil and gas industry experience.
Experience with project management.

Responsibilities

Provide advanced deskside and end-user technical support for hardware, operating systems, applications, peripherals, printing, and related workplace technologies.
Diagnose and resolve incidents and service requests, maintaining clear communication with customers throughout the support lifecycle.
Log, track, document, and manage incidents and service requests using company-provided IT service-management tools.
Own technical issues through resolution or escalate them appropriately when additional expertise is required.
Install, configure, maintain, troubleshoot, and support PCs, peripherals, software, printing devices, IT equipment, cabling, and related technology infrastructure.
Build strong relationships with business customers to understand requirements, identify technology needs, and improve the end-user experience.
Partner with other IT teams to deploy technologies, applications, hardware, and services.
Keep supported locations and customers informed about planned technology activities, changes, outages, and other issues affecting the IT environment.
Develop and maintain technical documentation, support procedures, installation records, and knowledge articles.
Provide knowledge transfer and cross-training to other Digital Experience team members.
Participate in technology projects and local initiatives, including implementation, testing, deployment, and post-deployment support.
Adapt as business and technology requirements evolve.
Communicate professionally with employees, contractors, vendors, and other IT teams, maintaining a strong customer-service mindset.
Safely maneuver and install IT equipment when required.
Plan and prioritize daily tasks, maintain accurate records and documentation, follow processes and policies, and contribute to a team environment.
Manage projects and serve as a resource for projects.