IT Service Specialist II

Oxy•The Woodlands, TX

8d•Onsite

About The Position

Oxy is seeking an experienced and motivated IT Service Specialist II for its IT Digital Experience group, based in The Woodlands, Texas. The role provides advanced deskside and end-user technical support for workplace technologies and is responsible for resolving incidents and service requests, maintaining clear communication with customers, and owning issues through resolution or escalation. The successful candidate will combine technical troubleshooting expertise with customer service, teamwork, adaptability, and accountability. The role also calls for awareness of emerging technologies, including artificial intelligence, and how AI and automation may improve IT support, knowledge management, operational efficiency, employee productivity, and the overall Digital Experience. The specialist will work with customers and other IT teams, support technology projects and deployments, maintain documentation, and adapt as business and technology requirements evolve. The position may require safely maneuvering and installing IT equipment and being available for callouts as needed.

Requirements

At least 5 years of relevant IT experience.
Valid driver’s license with no restrictions that would prohibit driving a company vehicle.
Available for callouts as needed.
Excellent written and oral communication skills.
Strong work ethic and attention to detail.
Troubleshooting skills and knowledge to provide support for Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN and wireless, printing, scanning, audio-visual, and computing.
Professional written and verbal communication skills with employees, business stakeholders, vendors, and business partners.
Ability to work well with people and assess needs.
Strong customer-service orientation and experience providing IT support.
Ability to plan and prioritize daily tasks, maintain accurate records, and document work properly.
Ability to work independently, multitask, follow processes and policies, including environmental and safety policies, and contribute to a team.
Experience with project management and ability to manage projects as well as serve as a project resource.

Nice To Haves

Bachelor’s degree in IT, Computer Science, MIS, or a related discipline.
Oil and Gas industry experience.

Responsibilities

Provide advanced deskside and end-user technical support for hardware, operating systems, applications, peripherals, printing, and related workplace technologies.
Diagnose and resolve incidents and service requests while communicating clearly with customers throughout the support lifecycle.
Log, track, document, and manage incidents and service requests using company-provided IT service-management tools.
Own technical issues through resolution or escalate them appropriately when additional expertise is required.
Install, configure, maintain, troubleshoot, and support PCs, peripherals, software, printing devices, IT equipment, cabling, and related technology infrastructure.
Understand AI technologies and their potential to improve IT support, automation, productivity, and end-user experience.
Develop relationships with business customers to understand requirements, identify technology needs, and improve the end-user experience.
Partner with other IT teams to deploy new technologies, applications, hardware, and services.
Keep supported locations and customers informed about planned technology activities, changes, outages, and other issues affecting the IT environment.
Develop and maintain technical documentation, support procedures, installation records, and knowledge articles.
Provide knowledge transfer and cross-training to other Digital Experience team members.
Participate in technology projects and local initiatives, including implementation, testing, deployment, and post-deployment support.
Adapt as business and technology requirements evolve.
Maintain a customer-service mindset and communicate professionally with employees, contractors, vendors, and other IT teams.
Safely maneuver and install IT equipment when required.