IT Operations Technician

ZT Systems•Georgetown, TX

3d•Onsite

About The Position

The IT Operations Technician will work with our team to provide support for a wide range of IT systems and services in the MFG/Corp environment. As the IT Operations Technician, you will be responsible for building and racking servers. As an IT Operations Technician, you will work in a fast-paced environment and apply your technical knowledge to solve issues that will span multiple IT environments.

Requirements

2-4+ years of related work experience in in the IT field.
CompTIA A+ or Network+ certifications are beneficial but not required.
Configuration experience with VMware Hypervisor.
One year PC related hardware or networking experience is beneficial but not required.
Experience troubleshooting defective components.
Ability to lift up to 60 pounds.
ZT Systems will not provide visa sponsorship for this role.
Certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce.
All offers of employment will be conditional subject to the foregoing.

Responsibilities

Participate in server build projects and assist with performing tasks.
Requisition server parts and components from warehouse.
Build/maintain physical servers.
Ability to connect servers to the network with DAC, Fiber and Ethernet cables.
Ability to install rails on servers and rack and stack servers.
System component failure analysis and repair.
Server burn-in tests to ensure components are performing optimally and without defects.
Upgrade hardware on servers when directed.
Create / manage support tickets (IP/SNOW tickets).
Create and maintain server build documentation/SOPs.
Document all processes, system changes/fixes, and issues when performing changes.
Hypervisor OS installation and patching.
Issue resolution and/or escalations if required.
Assist with any other projects/tasks as required.

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about