IT Operations Specialist

Husch Blackwell•Phoenix, AZ

2d•Onsite

About The Position

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Operations Specialist position in our Phoenix, AZ office. This position will work fully onsite. The IT Operations Specialist supports Firm desktops, laptops, print devices, mobile devices, peripherals, and software. Familiarity with a variety of the field's concepts, practices, and procedures is required. The role is expected to rely on extensive experience and sound judgment to plan and accomplish goals. The ability to function in high pressure and demanding situations is required.

Requirements

High School Diploma or GED required; 2‐year degree preferred or an equivalent combination of professional and educational experience.
3+ years’ relevant Help Desk experience required, preferably in a professional services environment.
Knowledge of PC hardware and printer hardware.
Active Directory
Networking TCP/IP
Windows Operating Systems
Microsoft Office Suite
IP Telephony
Video Conferencing
Document Management Systems
iOS and Android Devices
Remote Access Troubleshooting
Citrix Support
Broadband Cards
Digital Dictation Devices

Nice To Haves

Certifications Desired: A+, Net+
Microsoft : MTA / MCTS / MCITP / MOS
Dell Hardware Certification

Responsibilities

Provide Tier II support assisting the staff with setup, configuration, troubleshooting, and repair of Firm desktops, laptops, print devices, mobile devices, and peripherals.
Responsible for imaging and configuration of computers for new employees.
Provide Tier II support for Windows operating systems and application software, including: Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
Responsible for minor repairs, cleaning, and maintenance of office printers.
Provide Tier II support for remote Firm locations.
Prepare, package, and ship equipment to Husch Blackwell locations.
Participate in a rotating on-call schedule aiding customers after normal business hours.
Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.
Tier II support for Remote Workdays when your office is on a Remote workday. You will be expected to work remotely to support the Firms customers.
Provide Tier II support for Citrix and supported applications.
Assist with Audio Visual conferencing, high profile presentation setups and some offsite events for attorneys and clients.
Deploy, support and repair Smartphones including iPhones and Android devices.
Work directly with mobile carriers as necessary including Verizon and ATT.
Support mobile users working with standard wireless connections, broadband cards, and any potential remote connectivity scenarios.
Act as local point of contact for all technical support needs in assigned regional location(s); liaise with corporate headquarter IT team and management on assigned office technical support needs. (Regional offices only.)
Other duties as assigned.