IT & Asset Operations Specialist

OneOncology•Bohemia, NY

5d•Onsite

About The Position

At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.

Requirements

3+ years of experience within an IT Service Desk, Field Engineering, or Asset Support role
Hands-on experience with IT Service Management platforms, specifically ServiceNow
Proven ability to diagnose and resolve Level 1 and Level 2 technical issues
Strong understanding of Windows operating systems (Windows 10 Enterprise or above), installation, and troubleshooting
Working knowledge of email configuration, remote support tools, office productivity suites, and databases (G-Suite experience is a plus)
Experience installing and troubleshooting network printers, scanners, mobile devices, and system components
Excellent communication, time management, customer service, and multi-tasking skills in a fast paced environment

Nice To Haves

CompTIA A+, Network+, or related technical certifications
Bachelor’s degree or equivalent experience

Responsibilities

Handle day-to-day IT asset operations to support expanding business demands
Maintain accurate inventory tracking and asset records within ServiceNow
Perform equipment configuration, staging, and preparation for user deployments
Handle day-to-day asset lifecycle activities, from procurement intake to end-of-life retirement
Support process improvements to strengthen overall asset control and tracking
Serve as a point of contact for end-users seeking technical assistance via phone or Self-Service tickets, delivering level 1 and level 2 support
Provide Field Engineering support by providing hands-on and remote troubleshooting for desktops, applications, Active Directory, password resets, and email configurations
Diagnose and resolve system or desktop performance issues, including network connectivity
Install, configure, troubleshoot network printers, scanners, and core software across sites
Assist with basic network administration tasks, such as running and terminating cabling lines
Deliver executive "white glove" technical support to C-Suite and VIP users
Follow up with vendors when first level troubleshooting fails, escalating unresolved issues to higher-level technical teams
Document all technical issues, updates, asset changes, and resolutions thoroughly in ServiceNow