IT & Asset Operations Specialist
About The Position
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact! The IT & Asset Operations Specialist role is crucial in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.
Requirements
- 3+ years of experience within an IT Service Desk, Field Engineering, or Asset Support role
- Hands-on experience with IT Service Management platforms, specifically ServiceNow
- Proven ability to diagnose and resolve Level 1 and Level 2 technical issues
- Strong understanding of Windows operating systems (Windows 10 Enterprise or above), installation, and troubleshooting
- Working knowledge of email configuration, remote support tools, office productivity suites, and databases
- Experience installing and troubleshooting network printers, scanners, mobile devices, and system components
- Excellent communication, time management, customer service, and multi-tasking skills in a fast paced environment
- Valid driver’s license and reliable vehicle required
Nice To Haves
- G-Suite experience is a plus
- CompTIA A+, Network+, or related technical certifications
- Bachelor’s degree or equivalent experience
Responsibilities
- Handle day-to-day IT asset operations to support expanding business demands
- Maintain accurate inventory tracking and asset records within ServiceNow
- Perform equipment configuration, staging, and preparation for user deployments
- Handle day-to-day asset lifecycle activities, from procurement intake to end-of-life retirement
- Support process improvements to strengthen overall asset control and tracking
- Serve as a point of contact for end-users seeking technical assistance via phone or Self-Service tickets, delivering level 1 and level 2 support
- Provide Field Engineering support by providing hands-on and remote troubleshooting for desktops, applications, Active Directory, password resets, and email configurations
- Diagnose and resolve system or desktop performance issues, including network connectivity
- Install, configure, troubleshoot network printers, scanners, and core software across sites
- Assist with basic network administration tasks, such as running and terminating cabling lines
- Deliver executive "white glove" technical support to C-Suite and VIP users
- Follow up with vendors when first level troubleshooting fails, escalating unresolved issues to higher-level technical teams
- Document all technical issues, updates, asset changes, and resolutions thoroughly in ServiceNow
Benefits
- Health Insurance starting Day 1
- Dental, Vision, Life Insurance
- Short & Long-Term Disability
- 401(k) Plan
- Generous PTO
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
