IT Operations Specialist
About The Position
Join a high-impact Infrastructure and Operations team where your work directly shapes the daily experience of our employees and clients. You will operate in an environment with strong leadership support, clear strategic direction, and the autonomy to execute. This role is designed for someone who wants more than a ticket resolution. You will have the latitude to improve systems, influence processes, and introduce modern operational practices. You will partner with a collaborative group of engineers, administrators, and client support professionals who are aligned with a shared goal: delivering reliable, scalable, and secure technology that enables the business to grow. If you are looking for a role where your ideas are valued, your ownership is trusted, and your contributions are visible, this is that opportunity.
Requirements
- 2–4 years of experience in IT Operations, Desktop Support, or a similar role in a modern environment.
- Hands-on experience with Active Directory, Microsoft Intune (or equivalent MDM), and support for both Windows and macOS environments.
- Experience managing access and troubleshooting within a SaaS-driven ecosystem.
- Working knowledge of connectivity, Wi-Fi, VPNs, and end-user networking challenges.
- A strong sense of ownership and commitment to delivering a high-quality user experience from initial request through resolution.
Responsibilities
- Own and continuously improve the end-to-end IT experience, including onboarding, role transitions, and offboarding. Automate provisioning workflows and standardize processes to increase speed and consistency.
- Act as the primary point of contact for endpoint and application support. Drive toward high-quality, efficient resolutions that minimize disruption and maximize user productivity.
- Maintain and enforce endpoint security controls, including device compliance, patching, and protection tooling (e.g., SentinelOne, KnowBe4). Apply least-privilege principles and contribute to a strong security posture.
- Partner with leadership and cross-functional teams to maintain and enhance client-facing and internal systems. Contribute to policies, standards, and operational best practices that improve reliability and scalability.
Benefits
- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- Volunteer day each year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
