IT Operations Specialist

Rockland Trust•Plymouth, MA

7d•$90,000 - $120,000•Onsite

About The Position

Rockland Trust is seeking a qualified IT Operations Specialist to join its Information Technology team in support of critical enterprise systems and operations. The incumbent will be responsible for coordinating and executing file transfer processes, managing and resolving IT incidents / problems, supporting disaster recovery initiatives, coordinating and monitoring backup, including basic network troubleshooting to ensure system reliability and operational continuity. The ideal candidate will possess a strong foundation in IT operations, demonstrate a proactive and methodical approach to problem-solving, and exhibit the ability to effectively document processes and monitor system performance. This position requires the capacity to function within a 24/7 operational environment and includes participation in a rotational on-call schedule.

Requirements

Minimum of 4 years of experience in IT operations, data center environments, or infrastructure support
Proven experience supporting mission-critical systems, including incident management, job scheduling, file transfers, and disaster recovery
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
Strong analytical and problem-solving skills with high attention to detail
Ability to diagnose issues, determine root cause, and implement effective solutions under pressure
Excellent written and verbal communication skills, with the ability to convey technical concepts to diverse audiences
Strong documentation skills with a focus on clarity and completeness
Collaborative team player with the ability to work cross-functionally
Commitment to continuous improvement and operational excellence
Hands-on experience with enterprise job scheduling tools (e.g., BIC Scheduler, Control-M) and Managed File Transfer (MFT) platforms such as MOVEit
Knowledge of backup methodologies (full, incremental, differential) and tools such as Cohesity, NetBackup, Veeam, or similar
Understanding of disaster recovery concepts, including RTO/RPO objectives, and experience participating in DR testing
Basic networking knowledge, including TCP/IP, DNS, FTPS/SFTP, and firewall concepts
Familiarity with ITIL processes (incident, problem, change management) and ticketing systems such as Ivanti, or ServiceNow
Experience with system monitoring tools and log analysis to ensure infrastructure health and performance
Proficiency in Microsoft Excel, including data analysis, reporting, and basic automation (e.g., pivot tables, XLOOKUP, macros)
Willingness to participate in a rotational on-call schedule, including early mornings, nights, weekends, and holidays, to support 24/7 operations

Nice To Haves

Experience working in financial services or regulated environments is a plus

Responsibilities

Configure, manage, and monitor Managed File Transfer (MFT) processes, including scheduled and ad-hoc transfers, ensuring secure and reliable data movement
Administer and monitor enterprise job scheduling tools to support timely execution of data processing and report distribution; troubleshoot and resolve job failures
Facilitates the incident management process, ensuring effective coordination, escalation, communication, and resolution
Coordinate and execute disaster recovery (DR) activities, including regular testing and validation of data integrity
Monitor and maintain backup processes; validate recoverability to support business continuity
Troubleshoot basic network and connectivity issues; monitor performance and escalate complex issues as needed
Develop and maintain operational documentation, including standard operating procedures (SOPs), runbooks, and system logs
Collaborate with internal IT teams, vendors, and stakeholders to ensure operational efficiency and adherence to security best practices
Support continuous improvement initiatives across IT operations