IT Operations - Specialist

Calgary Co-operative Association Limited•Calgary, AB

16h•Onsite

About The Position

We are looking for a skilled and motivated ITOC Specialist to join our Information Technology team at our Head Office in Calgary. In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems. You will be a key contributor to Microsoft 365 cloud administration — with a focus on SharePoint — and will play an active role in hardware maintenance, system performance monitoring, and data security. Reporting to the Manager- IT Operations, you will be part of a collaborative team committed to keeping Calgary Co-op’s technology running smoothly across the organization.

Requirements

University degree or diploma in a related field, or equivalent work experience.
Minimum 6 years of experience in IT operations, service desk, or enterprise-wide user infrastructure support.
2+ years of Microsoft SharePoint administration experience, including site access, permissions, document libraries, content organization, and user support.
Experience with Microsoft productivity applications and endpoint protection tools.
Strong customer service orientation with the ability to collaborate effectively across diverse teams and stakeholders.
Excellent analytical and problem-solving skills — able to diagnose and resolve complex technical issues.
Strong prioritization and multitasking ability in a fast-paced, deadline-driven environment.
Excellent interpersonal, written, and verbal communication skills.
Comfortable working independently or as part of a team, including during on-call or after-hours situations.

Nice To Haves

Advanced professional certification (ITIL, MCSE, MCP, CCNA, A+, Network+, or equivalent) is a strong asset.

Responsibilities

Manage SharePoint site access, permissions, document libraries, and content organization to support secure and effective collaboration across the organization.
Oversee day-to-day administration and security enforcement of the enterprise Microsoft 365 cloud environment, including productivity and endpoint protection applications.
Support users in getting the most out of Microsoft 365 tools through guidance and ongoing optimization.
Deliver responsive, high-quality technical support by resolving service requests efficiently and with a positive customer experience in mind.
Maintain and improve troubleshooting processes to minimize business disruption and reduce resolution times.
Respond to time-sensitive system alerts and coordinate with internal teams during outages or maintenance windows.
Monitor system and network performance to proactively identify and address service issues before they impact operations.
Support improvements that maintain reliable, high-performing IT services across the enterprise.
Collaborate with Infrastructure and Cybersecurity teams to enforce IT usage and security policies.
Utilize data security procedures to safeguard organizational data and support a culture of security awareness.
Regularly update and maintain IT systems to ensure ongoing security compliance and optimized performance.
Participate in after-hours support, weekend coverage, or on-call rotation as required.