IT Operations Specialist

Middle River Power • Spokane, WA

1d • Hybrid

About The Position

Middle River Power (MRP) is seeking a versatile and proactive IT Operations Specialist to serve a key role within its IT Department. This position combines hands-on help desk support with critical administrative, operational, and organizational responsibilities. The ideal candidate is a self-motivated problem-solver who thrives in a dynamic environment and enjoys wearing multiple hats to support the overall efficiency of the IT team.

Requirements

• 3–5 years of experience in a Help Desk or IT Support role.
• Strong familiarity with Office 365 administration and tools.
• Proven ability to manage multiple responsibilities in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Determined, self-motivated, and capable of working independently with minimal supervision.
• Exemplary customer service along with solid written and verbal communication skills.

Nice To Haves

• Basic understanding of IT purchasing, shipping/receiving, and inventory processes is highly desirable.
• Experience maintaining documentation, runbooks, or playbooks.
• Interest in process improvement and data-driven decision making.
• Ability to adapt quickly and learn new technologies and procedures.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to end users, including basic troubleshooting of hardware, software, and network issues.
• Manage IT department data collection, tracking, and reporting to ensure accurate documentation and metrics.
• Maintain and update IT policies, procedures, and playbooks to support consistent department.
• Handle IT Shipping & Receiving activities, including inventory management, asset tracking, and coordination with vendors.
• Support IT Purchasing processes, including requisitioning equipment, software licenses, and supplies.
• Oversee information tracking and management across multiple IT systems and tools.
• Assist with maintaining accurate IT asset inventories and records.
• Support special projects and initiatives as needed within the IT department.
• Participate in occasional travel (approximately 15%) for equipment deployment, site support, or training.

Benefits

• Medical, vision, dental coverage for employees and families is 90% employer-funded
• FSA and HSA plans with company HSA contributions
• 15 days of PTO, company holidays, and two floating holidays
• Employee EAP and wellness services
• Parental Leave
• 401k with company matching up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed