IT Operations Specialist

Bellwether Housing • Seattle, WA

2d • Onsite

About The Position

The IT Operations Specialist supports and manages technical services related to Bellwether Housing’s technology infrastructure, equipment, and applications. In this role, you’ll work closely with vendors and partners to provide end-user requests and incidents of remediation and training in support of these services.

Requirements

• Ability to lift and move up to 50 lbs.
• Valid driver's license, access to a reliable vehicle, and ability to travel to various properties as needed.
• Customer service and/or technology support service experience.
• Experience in collecting data from and analyzing current business processes to create improvement plans.
• Microsoft Office 365 applications, including Outlook, Calendar, SharePoint, Teams, Planner, Excel, Word, etc.
• Exceptional communication skills, both written and verbal, to various audiences and management levels within an organization.

Nice To Haves

• ITIL Foundations or other ITSM experience/training.
• Experience with administering, installing, or managing security systems and building access control systems.
• Experience administering telephony systems/services, including POTS, cellular, and/or VOIP.
• Experience managing software licensing for a team, department, or organization.
• Experience with inventory management.
• Experience working with help desk technology and managing tickets.
• High School Diploma or equivalent work experience.

Responsibilities

• Vendor management.
• Provide end-user support and training for technical services and applications.
• Produce end-user and internal documentation in support of technical services and applications.
• Project contribution and/or management.
• Follow and develop business process improvements.

Benefits

• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match.
• Up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees