IT Operations Specialist

SBP•New Orleans, LA

7h•$60,000 - $75,000

About The Position

About SBP SBP is a national nonprofit organization dedicated to helping communities shrink the time between disaster and recovery. We take a holistic approach to disasters by increasing readiness and resilience before they happen and streamlining rebuilding and long-term recovery after. Building the Way Home for Disaster Survivors: SBP serves the most vulnerable homeowners in a community impacted by a major disaster through its Recovery Services. These services are currently offered through eight states across the Gulf South, where the risk of major natural disasters is greatest. Building Readiness and Resilience Through Local Partnership: SBP supports low-capacity, high-risk communities through its Advisory Services, providing training, consulting, and organizational capacity-building through a team of subject-matter experts and Resilience Fellows. Joining SBP is more than just joining a workforce. It’s about contributing to a mission where you can enact real change and make a difference in the lives of people impacted by disasters. Position Summary The IT Operations Specialist plays a critical role in maintaining the reliability, efficiency, and accuracy of the organization’s technology environment. This role is responsible for day-to-day IT operations, end-user support, asset lifecycle management, and core system administration. The ideal candidate is proactive, detail-oriented, and comfortable working independently. They bring strong troubleshooting skills, clear communication, and a disciplined approach to follow-through. This role operates with general direction and is expected to take ownership of issues from identification through resolution.

Requirements

3+ years of experience in IT support, IT operations, or a related role
Hands-on experience with Google Workspace administration
Strong troubleshooting methodology and comfort working independently
Excellent written and verbal communication skills
Demonstrated attention to detail and organizational discipline
Ability to prioritize effectively and manage multiple requests in a dynamic environment

Nice To Haves

Experience in nonprofit or mission-driven organizations
Familiarity with SaaS administration and vendor coordination

Responsibilities

Diagnoses and resolve hardware, software, and SaaS platform issues across the organization
Apply structured troubleshooting methods to identify root causes and implement effective solutions
Communicate clearly with end-users regarding status, next steps, and resolution
Maintain accurate and complete ticket documentation
Administer and support Google Workspace and other core business applications (user provisioning, access changes, and account lifecycle management across systems)
Own issue resolution end-to-end, including vendor coordination and follow-through
Monitor system health and proactively identify risks or gaps in configuration or licensing
Maintain accurate inventory records for laptops, phones, hotspots, and other technological assets
Oversee device setup, deployment, reassignment, and decommissioning
Perform periodic reconciliation to ensure inventory accuracy and completeness
Coordinate technology set up for new hires and ensure access is provisioned in alignment with role needs
Execute timely deprovisioning and device recovery during offboarding
Maintain documentation and process consistency across employee lifecycle events
Maintain and improve IT documentation for recurring processes and workflows
Identify opportunities to streamline operations and reduce repeat issues
Contribute to scalable, repeatable IT practices that support organizational growth