IT Operations Specialist

brightwheel

About The Position

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. You are highly organized and detail-oriented, able to manage multiple workflows across systems, vendors, and stakeholders without dropping the ball You bring a strong customer-first mindset and take pride in delivering a seamless, high-quality employee experience You are a proactive owner who sees things through end-to-end and doesn’t wait for direction to solve problems You thrive in fast-paced, evolving environments and are comfortable navigating ambiguity, especially in global and scaling contexts You communicate clearly, professionally, and empathetically, building strong relationships across teams You think critically and move quickly—able to prioritize effectively and make sound decisions with incomplete information You are curious and continuously look for ways to improve systems, processes, and security You bring a strong security mindset, proactively identifying risks and improving device, access, and system hygiene You are a highly organized and detail-oriented IT professional, able to manage complex workflows across systems, vendors, and stakeholders without dropping the ball. You bring a strong customer-first mindset and take pride in delivering a seamless, high-quality employee experience. As a proactive owner, you drive work end-to-end across IT systems, device management, and operational workflows, solving problems independently, and thriving in fast-paced, ambiguous, and scaling environments. You communicate clearly and build strong relationships across teams, while, thinking critically and making sound decisions with speed. You are continuously looking for ways to improve IT systems, processes, and security, bringing a strong risk-aware approach to access, devices, and overall IT operations

Requirements

3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment
Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack
Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar) and endpoint management
Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end
Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes
Proven ability to troubleshoot and resolve end-user technical issues independently
Experience contributing to or leadingIT projects or system migrations
Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices
Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment
Strong communication skills with a track record of building effective cross-functional relationships

Responsibilities

Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)
Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience
Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements
Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs
Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows
Manage and improve vendor relationships to ensure efficient,reliable service delivery
strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps
Identify opportunities to automate, streamline, and improve IT operations