IT Operations Specialist (Singapore)

Cloudflare•San Francisco, CA

20h•Onsite

About The Position

As an IT Operations & Asset Specialist, you will play a dual role providing essential onsite IT support for the Singapore office and managing the end-to-end IT asset lifecycle. This position requires a presence onsite 5 days a week to ensure a reliable technology experience for local employees while participating in a global team of technical professionals. You will bridge the gap between physical office support and the critical oversight required for asset procurement, tracking, and logistics.

Requirements

Bachelor's or Associate's degree in Information Technology, Computer Science, Business Administration, or Supply Chain Management.
Proven experience in IT support, helpdesk, or IT asset management, specifically handling high volumes of orders in a fast-paced environment.
Strong skills for common hardware, software, and network connectivity issues.
Expert knowledge of Google Workspace and Microsoft Office (specifically Excel); familiarity with Zoom and Google Meet.
General experience using AI tools (e.g., ChatGPT, Gemini, or Copilot) to streamline workflows.
Understanding of hardware/software licensing, warranties, and asset tracking practices.
Exceptional written and verbal communication skills for vendor negotiation and internal collaboration.
High attention to detail to ensure 100% policy compliance.

Nice To Haves

ITIL 4 Foundation, CompTIA A+, Certified IT Asset Manager (CITAM), or Microsoft 365 Fundamentals.
Experience with Jira Service Management, JAMF, Intune, or Oomnitza.

Responsibilities

Act as the primary onsite support resource, responding to employee incidents and hardware/software requests.
Ensure conference rooms, shared office equipment, and IT systems function properly.
Provide setup and technical troubleshooting for AV technology and meetings using platforms like Zoom and Google Meet.
Deliver professional service for device setup, account access, and secure remote connectivity.
Own the end-to-end IT asset lifecycle, from procurement schedules to secure disposal or recycling.
Conduct regular physical audits and inventories to ensure 100% data accuracy and policy compliance.
Handle all shipping and receiving, managing the secure movement of assets between global locations.
Partner with Finance to forecast budgets and track expenditures to optimize asset costs.
Act as the key contact for vendors regarding contract negotiations and issue resolution.
Participate in a rotating on-call schedule to provide urgent logistics and support, including weekends and holidays.
Utilize Generative AI tools to automate repetitive administrative tasks and analyze inventory trends.
Partner with Security teams to follow access control, compliance policies, and environmental regulations.