IT Operations Specialist

CertiK•New York, NY

2d•$70,000 - $90,000•Onsite

About The Position

CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. The ideal candidate is proactive, reliable, and enjoys helping people solve problems. They are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. They enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly.

Requirements

Bachelor's Degree in Computer Science, Engineering or related field
2+ years of experience in IT support, help desk, office IT, or a related field preferred
Basic understanding of computer systems, networking, and common SaaS tools
Strong communication and interpersonal skills
Organized, detail-oriented, and responsive
Comfortable working in a fast-paced environment with shifting priorities
Willingness to learn new systems and technologies

Nice To Haves

Located near or able to commute conveniently to our Midtown Manhattan office
Experience supporting macOS environments
Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
Previous experience supporting office operations or employee onboarding processes
Interest in cybersecurity, blockchain, or Web3

Responsibilities

Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
Troubleshoot basic network, system, printer, conferencing, and office technology issues
Coordinate with internal teams and external vendors on IT-related requests and maintenance
Help manage inventory of laptops, accessories, and office IT equipment
Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
Assist with documenting IT processes, setup guides, and internal procedures
Provide general operational support for office and cross-functional team needs when required