IT OPERATIONS SPECIALIST

Jubilee Ministries•North Cornwall Township, PA

1d•Onsite

About The Position

We exist to serve those affected by incarceration by being Ambassadors of Life Change through the Gospel of Jesus Christ. This role offers a positive and faith-filled work environment where you can work for a meaningful purpose, support life change through the Gospel of Jesus Christ, make a real difference behind the scenes, and be part of a mission-driven team. You will experience prayer and devotions with co-workers and have set schedules.

Requirements

Have a heart for service and alignment with our Christian values
Highly motivated hands-on problem solver
Strong customer service orientation
Strong technology skills and business acumen
Experience implementing SAP S/4Hana, EWM, SAC, CPI, BTP
Knowledge of the change control process and procedures
Foundational understanding of IT SDLC, ITSM, ITIL

Responsibilities

Serve as the primary point of contact for technology providers (e.g., Flagstream, Comcast), primarily via remote communication
Act as a technology resource for all departments, including office and retail locations
Diagnose and resolve issues related to software, Windows operating systems, hardware, and network systems (Active Directory, Ethernet, wireless) for staff and POS systems
Manage facility security systems, including cameras and alarms
Support the security of the organization’s local area network, email, and file systems
Research, plan, and implement system upgrades and IT initiatives, including hardware procurement and deployment
Develop proficiency in software platforms used across departments, including thrift store POS systems
Advise and support technology use to enhance Aftercare programs
Stay abreast of industry trends and emerging technologies, identifying opportunities to leverage new solutions to enhance and support business objectives.