Representative, Logistics Systems A
Caleres•Lebanon, TN
•Onsite
About The Position
The IT Operations Specialist helps keep Distribution Center systems running smoothly and reliably. This hands-on role monitors production systems and applications, troubleshoots hardware and software issues, supports system processing, and partners with internal IT teams and third-party resources to resolve problems. The role also supports other Distribution Center functions as needed.
Requirements
- 0 to 3 years of experience in IT operations, systems support, data processing, or a similar technical environment.
- Experience working in a team-oriented environment.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with technical and non-technical users.
- Strong customer-service mindset with a focus on timely and accurate problem resolution.
- Ability to prioritize issues and remain effective in a fast-paced Distribution Center environment.
- Ability to lift up to 50 pounds.
- Ability to work in a Distribution Center environment.
Nice To Haves
- Associate degree in Information Technology, Computer Science, or a related field preferred.
- Experience with Intel-based systems and IBM AS/400 environments preferred.
Responsibilities
- Monitor production systems and applications to ensure reliable and efficient operation.
- Monitor job processing and troubleshoot and recover failed jobs or system issues.
- Identify, troubleshoot, and resolve hardware, network, software, and system performance issues.
- Partner with the Help Desk, corporate IT teams, third-party vendors, and internal users to resolve technical problems.
- Document system issues, outages, resolutions, and troubleshooting procedures.
- Follow established escalation procedures when issues require additional support.
- Maintain IT Operations reference materials, knowledge bases, tools, and databases.
- Help ensure system hardware, software, and websites are operating effectively.
- Provide timely and accurate distribution of requested reports.
- Maintain inventory and perform physical counts of supplies needed for hardware maintenance.
- Provide on-call support for Operations as required.
- Assist with other Distribution Center functions as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
