IT Operations Manager

Delcath Systems Inc•Town of Queensbury, NY

18h•$100,000 - $110,000

About The Position

The IT Operations Manager is responsible for the day-to-day operational leadership, coordination, and support of Delcath’s global technology environment. This role oversees core IT operations including infrastructure oversight, ERP operational administration, reporting coordination, vendor and MSP management, operational escalations, end-user service delivery, and business systems support across a regulated and compliance-sensitive environment. The position works closely with IT leadership, Finance, Quality, Operations, Commercial, Regulatory, external vendors, and business stakeholders to ensure stable, secure, scalable, and business-aligned technology operations that support Delcath’s operational, regulatory, and strategic objectives. This role will play a key part in supporting Delcath’s continued growth, operational scalability, ERP modernization efforts, reporting initiatives, operational process improvement, and future technology enablement initiatives including automation and AI-supported business operations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred
5+ years of progressive IT operations, infrastructure, ERP, or technical leadership experience
Ability to read and interpret documents such as technical journals, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with employees and outside organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and create and/or interpret spreadsheets and graphs.

Nice To Haves

Experience supporting Microsoft Dynamics NAV, Business Central, or similar ERP platforms preferred
Experience supporting reporting platforms such as Power BI preferred
Experience supporting regulated environments including pharmaceutical, biotechnology, healthcare, or medical device industries preferred
Familiarity with SOX controls, 21 CFR Part 11, GMP/GxP environments, validated systems, and compliance-aware operational processes preferred

Responsibilities

Lead and coordinate day-to-day IT operational activities across the organization
Maintain operational oversight of infrastructure platforms, cloud services, endpoint environments, business applications, collaboration platforms, and vendor-supported systems
Support operational stability, business continuity, responsiveness, and organizational scalability across global IT operations
Identify operational improvement opportunities and support modernization initiatives aligned with business objectives
Support operational administration activities for Microsoft Dynamics NAV and Business Central environments
Coordinate ERP operational support activities with Finance, Operations, external ERP vendors, and reporting partners
Manage ERP permissions, user access, workflow support, operational support requests, and day-to-day administrative activities
Support operational reporting initiatives including Power BI administration, access coordination, report troubleshooting, operational reporting requests, and vendor coordination
Serve as the primary operational liaison for managed service providers and external IT vendors
Coordinate operational support activities, escalations, service alignment, and issue resolution with external partners
Monitor vendor performance, operational effectiveness, and service responsiveness
Support IT operations within regulated and compliance-sensitive business environments
Collaborate with IT Governance, Quality, Finance, and business stakeholders to support operational alignment with SOX, 21 CFR Part 11, GMP/GxP, and related compliance requirements
Support operational activities involving validated systems, controlled business applications, and compliance-aware infrastructure environments
Support operational technology modernization initiatives including automation, reporting optimization, AI-enabled business tools, and operational process improvement efforts
Collaborate with IT leadership and business stakeholders to support scalable technology solutions that improve operational efficiency and business enablement
Maintain awareness of emerging technologies, cybersecurity considerations, and evolving business technology needs
Manages employees and is responsible for the overall direction, coordination and evaluation.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.