IT Operations Manager

Veralto Global • Kentwood, MI

1d • $120,000 - $130,000 • Hybrid

About The Position

Reporting directly to the Sr Director, CIO, the IT Operations Manager is a strategic and operational leader responsible for designing, securing, and maintaining the company’s core technology landscape. The IT Operations Manager will manage the IT Operations and Client services team while ensuring high system availability, upholding strict cyber security standards, and cost-effective operations while delivering service, support, reliability, and performance; plan and oversees the research, evaluation and integration of new technology to meet the company’s strategic initiatives.
This position is part of the IT Operations & Client Services team, located in Grand Rapids, Michigan, and will be hybrid.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field. Equivalent work experience is accepted
• 5+ years of related experience in systems administration, network engineering, or related IT roles
• Deep understanding of enterprise networks, virtualization, cloud platforms (AWS/Azure/GCP), Microsoft, Cybersecurity protocols, BCP, FinOps, Artificial Intelligence (AI) required
• Previous people management experience in an IT and manufacturing environment

Nice To Haves

• Certifications a plus; ie: IT service operations, cloud architectures, advanced networking, strategic governance, Information Technology Library (ITIL), Cisco Certified Network Professional (CCNP), Project Management Professional (PMP) and AWS/Microsoft cloud certification

Responsibilities

• Provide day to day leadership of IT Infrastructure team including prioritizing work, managing vendor relationships, change management, incident management, and problem solving.
• Serve as the primary contact for internal and external customers, including the coordination of activities supporting the company’s technology strategies and projects.
• Provide a high level of technical expertise in development and support of existing and future technology strategies for technology projects in support of business initiatives. This includes leading and participating in the system development lifecycle, including, but not limited to, the development of business requirements, analysis, design, development, documentation, implementation, testing, and debugging.
• Oversee design, installation and maintenance of physical and cloud-based networks, storage, and servers, while ensuring high system reliability and strict cyber-security standards.
• Manage help desk team to ensure prompt, reliable, friendly service and support.
• Assist the CIO in aligning the IT technology roadmap with organization goals, delivering key projects on-time and under budget.
• Develop, implement and maintain infrastructure technology documentation standards and benchmarks for performance monitoring.
• Continually monitor X-Rite’s network security and keep all necessary parties informed of potential liabilities.

Benefits

• 14 Paid holidays and a permissive paid time off policy emphasizing flexibility and trust
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards
• Bonus Pay
• medical/dental/vision insurance
• 401(k) to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager