IT Operations Manager

Premier Roofing Company•Glendale, CO

6d•$90,000 - $120,000

About The Position

Premier Roofing is hiring an IT Operations Manager to own the platforms supporting approximately 140 employees and a seasonal field workforce that ranges from about 200 to 320 people throughout the year. The role is responsible for IT infrastructure and services across all locations, including networking, identity and access, device management, phones, security, and cloud and web infrastructure. Most time is spent on systems work, escalations, and projects, while also leading IT support and working directly in the help desk queue when needed. The manager leads day-to-day IT operations and support, establishes operational processes and documentation, manages vendors, and prepares IT policies and an annual infrastructure plan for approval. The position administers Google Workspace and device management, supports Microsoft 365 and Entra ID during their phaseout, oversees security operations, and manages phone, web, and cloud services. It also automates onboarding and offboarding, conducts quarterly access reviews, maintains disaster recovery documentation, and supports branch openings, moves, and closures. The position reports to the Head of Technology and works alongside an Applications Administrator and an AI Automation Engineer. The role is suited to an experienced IT generalist who can own problems end to end, document systems clearly, and serve as the senior technical person on a team.

Requirements

At least 5 years of experience in IT systems administration, including time as a senior or lead IT person at a small or mid-sized company.
Hands-on experience with firewalls, switches, and Wi-Fi across multiple sites.
Deep Google Workspace administration experience.
Mobile device management experience at scale.
Security fundamentals, including endpoint protection, patching, MFA and SSO, backups, and incident response.
Experience leading or mentoring at least one person and managing vendor relationships and escalations.
Comfort running a help desk queue while carrying project work, covering after-hours on-call, and traveling to branches on rare occasions.
Clear writing for documentation and plain-language communication with non-technical people.

Nice To Haves

MaaS360 experience; Intune, Jamf, or similar mobile device management experience also counts.
Experience with RingCentral, Rippling, Zendesk, Kisi, Cloudflare, Azure, or AWS.
Working knowledge of Microsoft 365 and Entra ID.
Scripting or automation experience in PowerShell, Python, or Google Apps Script.
Experience in construction, field services, or another business with a seasonal workforce.
Experience writing IT policies or an infrastructure roadmap.

Responsibilities

Run day-to-day IT operations, set priorities, own help desk response targets and ticket metrics, and run the on-call schedule.
Lead IT support, including the help desk and onboarding; work the queue when needed, handle escalations, and cover after-hours on-call.
Establish and run incident, request, and change processes, and manage the asset lifecycle from purchase and deployment through recovery and disposal, including license counts and renewal dates.
Manage key IT vendors, including Granite, MetTel, RingCentral, the security provider, and hardware vendors; handle day-to-day relationships and escalations, and make renewal recommendations for Department Head approval.
Draft and maintain IT policies and a yearly infrastructure plan for the Head of IT/BI to approve, and report monthly on IT operations.
Run the network at all 14 locations, including firewalls, switches, Wi-Fi, Tailscale remote access, and Granite internet service.
Lead the IT work for branch openings, moves, and closures, including network and Kisi door access and on-site setup.
Administer Google Workspace, including tenant settings, security policies, SSO, MFA, groups, and privileged accounts; support Microsoft 365 and Entra ID as they are phased out.
Own MaaS360 device management for Windows and Mac laptops and more than 200 iPads and Android devices, including policies, compliance, app deployment, and the standard laptop build.
Coordinate with MetTel on device logistics as the field workforce changes with the seasons.
Own security operations, including Huntress, vulnerability scanning, security awareness training, and incident response in coordination with the security provider.
Run phone, web, and cloud services, including RingCentral numbers and call flows, Cloudflare DNS and domains, email authentication (SPF, DKIM, and DMARC), website hosting, SSL, backups, uptime, and AWS account security and cost monitoring.
Automate onboarding and offboarding from Rippling into Google Workspace, MaaS360, and RingCentral, and conduct quarterly access reviews.
Keep runbooks, network documentation, and the disaster recovery plan current.
Travel to branches on rare occasions as needed.