IT Operations Manager
About The Position
Baltimore Country Club in Baltimore, MD is looking to hire an IT Operations Manager to join our Business Office and Information Technology team. This is an excellent opportunity for a hands-on technology professional to take the next step in their career in a dynamic, service-focused hospitality environment. The ideal candidate is service-oriented, highly organized, and enjoys taking ownership of technology processes while ensuring systems remain secure, reliable, and responsive to the needs of members, guests, staff, and leadership. The IT Operations Manager oversees daily technology operations across both Baltimore Country Club campuses. This role is responsible for IT support, systems administration, cybersecurity, infrastructure reliability, user access, A/V systems, and technology service delivery.
Requirements
- 5+ years of experience in IT support, systems administration, or IT operations.
- Strong knowledge of Microsoft 365, Windows environments, networking, mobile devices, Wi-Fi, and cybersecurity best practices.
- Excellent troubleshooting, communication, organization, and customer service skills.
- Ability to maintain confidentiality and work effectively in a hospitality environment.
- Ability to travel between campuses and provide occasional after-hours support as needed.
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or related field preferred (equivalent experience considered).
- Previous leadership, project coordination, or vendor management experience preferred.
Responsibilities
- Oversee daily IT operations and help desk support, ensuring timely resolution of hardware, software, network, phone, printer, and user-access issues.
- Manage user accounts, onboarding/offboarding processes, permissions, and system access.
- Support and maintain Club technology systems including POS, accounting, reservations, communications, reporting, and file storage systems.
- Coordinate with third-party vendors and managed service providers to maintain system performance, security, backups, and infrastructure.
- Lead cybersecurity initiatives including training, access controls, MFA practices, and incident response procedures.
- Maintain IT documentation, inventories, licensing, and equipment lifecycle management.
- Support technology needs for meetings, events, and Club operations.
- Assist with budgeting, technology projects, process improvements, and staff training.
Benefits
- Health & Welfare benefits that include Health, Dental, Vision
- Paid Time Off
- 401(k) with Club match
- staff discount programs
- free golf on Mondays
- gym membership reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
