IT Operations Lead

Fanatics Collectibles • Tigard, OR

11h • Onsite

About The Position

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. The Senior IT Operations Lead serves as the site IT lead for Fanatics Collectibles' Tigard/Tualatin, OR footprint, supporting a 200-person operations environment and helping stand up IT infrastructure for a new 144,000 square foot facility in Tualatin. This is a hands-on, collaborative role: the person in this seat spends time on the floor, on the tools, and in the buildout, working closely with network and infrastructure engineering teams, vendors, and site operations leadership. Strong operational IT experience and the ability to work independently while partnering across teams are key to success.

Requirements

• 7+ years of progressive IT operations experience, including hands-on infrastructure and end-user support work
• Experience supporting a facility build-out or major site infrastructure deployment, ideally in partnership with network/infrastructure engineering teams
• Strong working knowledge of enterprise networking, systems administration, and endpoint management
• Experience supporting a mid-to-large scale (150+ person) operational site, ideally in a warehouse, logistics, or industrial environment
• Ability to work independently with minimal oversight while collaborating effectively across teams, and to prioritize competing demands in a fast-moving environment
• Strong vendor and contractor management skills
• Excellent communication skills, with the ability to translate technical issues for non-technical operations stakeholders

Nice To Haves

• Prior experience as a site IT lead or IT manager for a distribution, logistics, or manufacturing facility
• Experience supporting a 24/7 operational environment
• Experience with change management processes in an operational or facility setting
• Experience with physical security systems, badge access, and facility-integrated IT infrastructure
• Familiarity with ServiceNow, Jira, or comparable ITSM tooling

Responsibilities

• Serve as the on-site IT lead for the build-out of the new 144,000 sq ft Tualatin facility, from infrastructure design input through go-live, in close partnership with network and infrastructure engineering teams
• Coordinate network, cabling, wireless, and endpoint infrastructure installation with contractors, vendors, and internal engineering teams
• Help drive IT readiness milestones against the facility's overall construction and move-in timeline
• Flag and help resolve infrastructure gaps or delays before they affect occupancy or operations start dates
• Act as the primary IT point of contact for a 200-person operation across Tigard and Tualatin sites
• Support a 24/7 operational facility, helping coordinate coverage and partnering with vendors and internal teams on after-hours and off-shift issues
• Provide hands-on desktop, network, and systems support, troubleshooting issues directly and partnering with other teams as needed
• Help maintain uptime and performance of local network, server, and endpoint infrastructure
• Manage local IT asset inventory, procurement coordination, and lifecycle replacement
• Support site-level compliance with security, access control, and IT policy standards
• Build and maintain relationships with site operations leadership to align IT support with business needs
• Serve as the on-the-ground IT stakeholder for change management, coordinating planned changes with site operations, internal Infrastructure and Networking teams, and vendor teams to minimize disruption
• Help establish and continuously improve local IT support processes, documentation, and escalation paths
• Provide input to broader IT Operations leadership on site-specific staffing, tooling, and infrastructure needs
• Manage vendor and contractor relationships specific to the site

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed